Ink Cartridge Refill Help Center
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Printer Issues

What should I do if my printer displays a cartridge error message?

Refer to table below or select ‘Troubleshooting‘ above and select your manufacturer or visit our Site Map:

Site Map

 

 

TECH FLASH 1: 

 

 

 

 

 

HP 952, 952XL Cartridge Lock-Out: Bypass Instructions

HP 902, 902XL Cartridge Lock-Out: Bypass Instructions 

 

TECH FLASH 2: 

For refilled HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “missing or damaged”, “replace”, “empty”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.  

 

NOTE: HP routinely ‘pushes’ auto software/printer updates which can sometimes roll the printer firmware versions back and unfortunately disables refilled/aftermarket cartridges from functioning. We suggest you disable future HP Auto Updates to help avoid the same issue in the future, click here for instructions.

 

HP Automatic Updates & How to Disable

HP-Updates_4_sm

 

 

 

 

 

 

 

What should I do if my printer displays a ‘low ink’ or ‘counterfeit’ cartridge error message?

Some printers have trouble recognizing refilled cartridges. You should be aware that there are generally 3 types of ink cartridge alerts messages and certain ‘ink low’/’depleted’/’counterfeit’ messages are completely normal.

Ink Level Monitoring (for website)_4

NOTE: “Empty” and “Low Ink alerts are COMPLETELY NORMAL for HP 21, 22, 56-58, 60, 61, 62, 63, 64, 65, 74, 75, 92-98, 301, 302, 303, 304, 339-348, 350, 351, 901, 940 ink cartridges which have been refilled!  While at first this may be considered an unusual workflow, it does allow printing to continue. Though not necessary, HP 15/17/21/22/23/27/28/41/45/56/57/58/78 ink levels can be reset by following the procedures located under ‘Troubleshooting‘.

 

HP – Refilled Cartridge Low Ink Warnings:

HP 60, 60XL, 61, 61XL - Low Ink Warnings

 

HP 62, 62XL - Low Ink Warnings

 

HP 63, 63XL - Low Ink Warnings

 

HP 74/75 - Low Ink Warnings

 

HP 92-99 - Low Ink Warnings

 

HP 901, 901XL - Low Ink Warnings

 

HP 564/920 - Low Ink Warnings

 

HP 940 Low Ink Warnings 

 

 

 

HP Nuisance Alert Messages (most HP ink cartridges which have been refilled):

 

Canon – Refilled Cartridge Activation Instructions:

Canon 30/31/40/41 - Low Ink Warnings

 

Canon 50/51 - Low Ink Warnings

 

Canon 210/210XL/211/211XL - Low Ink Warnings

 

Canon 240/240XL/240XXL/241/241XL  - Low Ink Warnings

 

Canon 245/245XL/246/246XL  - Low Ink Warnings

 

Canon 250/251 - Low Ink Warnings

 

Canon 270/271 - Low Ink Warnings

 

 

 

2-Cartridge Printer Models:

Generally you can ignore low ink indicator messages until you actually see the print quality begin to degrade. For cartridge error messages, try cleaning the cartridge’s copper area, and the back of the printer’s cartridge insertion slots, i.e. where the copper printed circuits exist. See cleaning instructions on the printer manufacturers website; some of which suggest cleaning the connections with a damp coffee filter. Next power cycle the printer by turning it off and on. A hard reset may also be needed; turn the printer off, unplug it, wait several seconds, plug it back in and turn it on.

Cartridge Cleaning_edited-1_small

 

How can I save on ink/printing costs or lower my consumption of ink?

1)    Refill your ink cartridges/tanks so they can be used over and over….save good cartridges from going into our landfills!  

2)    Avoid the Arial font. It uses more ink than Times New Roman and many other fonts.

3)    Print in draft mode or on both sides of the paper (if printer duplexing is available).

4)    Minimize the use of color ink by printing text in grayscale or use ‘black only’ mode.

5)    If your have an individual ink tank printer (i.e. 4, 5 and 6 ink cartridge printer models), it is suggested by HP & Canon to leave the printer on at night (most will go into sleep mode within an hour), this will avoid the much heavier printhead ink priming and maintenance routines which are typically initiated when the printer is powered on and off.

“Inkjets left on consume very little power when not in use, so your ink savings should considerably outweigh the energy cost” – Consumer Reports August 2013 & 2018

6)    Refilled ink cartridges typically provide consumers with 10-20% more ink, on average, vs. brand new ink cartridges from the manufacturer.  The additional ink will help offset ink consumption losses due to unavoidable automatic printer ink maintenance found in many of the newer HP, Canon and Epson printer models.

7)    Print your internet-based page content using 3rd party applications and save on ink and paper consumption costs! (reduces page content for an optimized printing experience; works with most web sites and supports most devices/internet browsers).  To locate an app for your operating system/browser please visit:  https://alternativeto.net/software/cleanprint/

 

 

Printhead Life – All 4, 5, & 6 ink cartridge Printers: 

The replaceable or semi-permanent PRINTHEAD (or PRINTHEADs for HP 88 & 940 ink-series printer models) will eventually fail over time with usage and age. Click here for more information.

Possible Printhead Failure? 

 

Advanced HP Printer Diagnostics

To view advanced diagnostics tests for your HP printer, click here:

HP Printer Diagnostics

 

 

 

 

CAUTION: For the best refilling experience, only use OEM original/genuine ink tanks or remanufactured OEM cartridges which have been cleaned, refilled and tested for proper performance (i.e. HP, Canon, Epson or Brother trademark logo should be readily visible on cartridge).

 

For questions regarding refilled cartridge usage, printer questions/problems, new cartridge support offerings or ink refill locations please Contact Us. 

Contact Us

 

 

Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled/remanufactured ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (available to USA residents only).  These ink cartridges also provide ink level monitoring as the rear flex cable with embedded acumen chip is replaced with a new one. BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout: https://www.inkplicity.com/

 

 

Select HP 60, 61, 62, 63, 901, 932/933, 950/951 and 952 refilled/remanufactured ink cartridges (made in the USA!) are also available directly via Amazon:

 

HP 60 Black (K) https://www.amazon.com/dp/B07GTC6WH5 
HP 60 Black 2-Pack (KK) https://www.amazon.com/dp/B07GTD6QGT 
HP 60 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY413WH 
HP 60 Color (C) https://www.amazon.com/dp/B07GTCHMMK 
HP 60 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KHHQ1 
HP 60 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GTT1ZSF 
HP 60 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GV4BVV7 
HP 60 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPP7S44 
HP 60XL Black (K) https://www.amazon.com/dp/B07GV53YMY 
HP 60XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GVPSKL1 
HP 60XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GZM3YR5 
HP 60XL Color (C) https://www.amazon.com/dp/B07GV5G546 
HP 60XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1MRDRZ 
HP 60XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GVRJ4PG
HP 60XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GVQ9VFL 
HP 60XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR9ZXF 

HP 61 Black (K)    https://www.amazon.com/dp/B07HDG14MF 
HP 61 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZNF4CY 
HP 61 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GXC9QG3 
HP 61 Color (C) https://www.amazon.com/dp/B07HDHGKX7 
HP 61 Color 2-Pack (CC) https://www.amazon.com/dp/B07H15MP6B 
HP 61 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZRGH1M 
HP 61 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZTHXYV 
HP 61 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPNM1GH
 
HP 61XL Black (K) https://www.amazon.com/dp/B074YY9SRX 
HP 61XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZMXYPR 
HP 61XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY2GGQJ 
HP 61XL Color (C) https://www.amazon.com/dp/B074Z5XQCC 
HP 61XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1N6PJF 
HP 61XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZP4L2T 
HP 61XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZMHFC2 
HP 61XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR2SZY 

 

HP 62 Black (K) https://www.amazon.com/dp/B074ZS2X3D 
HP 62 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZRH5VD
HP 62 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY4LXQG 
HP 62 Color (C) https://www.amazon.com/dp/B07C79PYPB 
HP 62 Color 2-Pack (CC) https://www.amazon.com/dp/B07H17HG32 
HP 62 Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07J2SL3FG 
HP 62 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZNT1HH 
HP 62 Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9NXRY7 
HP 62 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR5JBM
 
HP 62XL Black (K) https://www.amazon.com/dp/B074ZLC1RK 
HP 62XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZR32X2 
HP 62XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY1WY3N 
HP 62XL Color (C) https://www.amazon.com/dp/B074ZRVBPW 
HP 62XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1M2KWL 
HP 62XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07C5DYLY3 
HP 62XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B0751191JG 
HP 62XL Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9JK95Z 
HP 62XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPPCK3N

 

HP 63 Black (K) https://www.amazon.com/dp/B074ZSXR4N 
HP 63 Black 2-Pack (KK) https://www.amazon.com/dp/B075191MKF 
HP 63 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY3QTRL 
HP 63 Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLZNVM
HP 63 Color (C) https://www.amazon.com/dp/B074ZS3H6G
HP 63 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KZ2VH 
HP 63 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZZZ924 
HP 63 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07C75CYGL
HP 63 Black/Color 4-Pack (KKCC) https://www.amazon.com/dp/B07NM1Q7KZ 
HP 63 Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLFDJKV 
HP 63XL Black (K) https://www.amazon.com/dp/B07513VHS7 
HP 63XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZSBRW9 
HP 63XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY5NSGT 
HP 63XL Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLHCBH 
HP 63XL Color (C) https://www.amazon.com/dp/B07511SR3L 
HP 63XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1NM23J 
HP 63XL Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07HDFCY5Z 
HP 63XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B075119T4C 
HP 63XL Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLGDW81 

 

HP 901 Black (K) https://www.amazon.com/dp/B07GWWQXVL 
HP 901 Color (C) https://www.amazon.com/dp/B07GWYFVDY 
HP 901 Black 2-Pack (KK) https://www.amazon.com/dp/B07GWXL493 
HP 901 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GX15LJV 
HP 901 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GX1SKW9 
HP 901XL Black (K) https://www.amazon.com/dp/B07GX2JW24 
HP 901XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GX7L576 
HP 901 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYFRSY 
HP 901XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYJNNS 
HP 901 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1K339G 

 

 

 

HP 932XL Black (K) https://www.amazon.com/dp/B074YYWPD3 
HP 932XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBL4682 
HP 932XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1YFYZ6 
HP 932XL Black 3-Pack (3K) https://www.amazon.com/dp/B07H1YFYZ6 
HP 933XL Cyan (C) https://www.amazon.com/dp/B074Y56CGB 
HP 933XL Magenta (M) https://www.amazon.com/dp/B074YX2DCG 
HP 933XL Yellow (Y) https://www.amazon.com/dp/B074YFH84W 
HP 933XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBHCNW6 
HP 932XL-933XL 4-Pack (CMYK) https://www.amazon.com/dp/B074Z11Z5J 
HP 933XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H2PS5JB 
HP 933XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H2P2T6Q 
HP 933XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H2RF133 
HP 933XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07H9KXSKK 
HP 933XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07H9L2SNJ 
HP 933XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07H9JQ5V1 
HP 950XL Black (K) https://www.amazon.com/dp/B074YX2DGS 
HP 950XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBJNX39 
HP 950XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1W5VSM 
HP 950XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07K16W5ZM 
HP 950XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07K1KHD66 
HP 951XL Cyan https://www.amazon.com/dp/B074Z3GHX8 
HP 951XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H36BBM3 
HP 951XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB6YHVG 
HP 951XL Magenta https://www.amazon.com/dp/B074YYLKX9 
HP 951XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H39KGBZ 
HP 951XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB7FQDZ 
HP 951XL Yellow https://www.amazon.com/dp/B074YZSVVK 
HP 951XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H37BSRD 
HP 951XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HB875NK 
HP 951XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBKFL2K 
HP 950-951XL 4-Pack (CMYK) https://www.amazon.com/dp/B074YY459Z 
HP 950-951XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K1LJRLS 
HP 950-951XL 12-Pack (CMYK) https://www.amazon.com/dp/B07JZSG1RN 
HP 950-951XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K1KCYD6 

 

HP 952XL Black (K) https://www.amazon.com/dp/B07D96DJQ4
HP 952XL Black 2-Pack (KK) https://www.amazon.com/dp/B07D99QZZB 
HP 952XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1ZTR7B 
HP 952XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07JNQWVYK 
HP 952XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07JMG5164 
HP 952XL Cyan https://www.amazon.com/dp/B07D993RY3 
HP 952XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H38GZ37 
HP 952XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB8W5BK 
HP 952XL Magenta https://www.amazon.com/dp/B07D97R3CH 
HP 952XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H38SFGK 
HP 952XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB9V8M9 
HP 952XL Yellow https://www.amazon.com/dp/B07D98KQ9V
HP 952XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H39V8G1 
HP 952XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HBBN2HY 
HP 952XL 3-Pack (CMY) https://www.amazon.com/dp/B07D996T6B 
HP 952XL 4-Pack (CMYK) https://www.amazon.com/dp/B07D98K7KG 
HP 952XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K4XWVTW 
HP 952XL 12-Pack (CMYK) https://www.amazon.com/dp/B07K512Y3M 
HP 952XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K4ZKM1P 

 

 

 

 

 

 

 

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