Ink Cartridge Refill Help Center

Printer Issues

What should I do if my printer displays a cartridge error message?

Refer to table below or select ‘Troubleshooting‘ above and select your manufacturer or visit our Site Map:

Site Map









HP 952, 952XL Cartridge Lock-Out: Bypass Instructions

HP 902, 902XL Cartridge Lock-Out: Bypass Instructions 



For refilled HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “missing or damaged”, “replace”, “empty”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.  


NOTE: HP routinely ‘pushes’ auto software/printer updates which can sometimes roll the printer firmware versions back and unfortunately disables refilled/aftermarket cartridges from functioning. We suggest you disable future HP Auto Updates to help avoid the same issue in the future, click here for instructions.


HP Automatic Updates & How to Disable









What should I do if my printer displays a ‘low ink’ or ‘counterfeit’ cartridge error message?

Some printers have trouble recognizing refilled cartridges. You should be aware that there are generally 3 types of ink cartridge alerts messages and certain ‘ink low’/’depleted’/’counterfeit’ messages are completely normal.

Ink Level Monitoring (for website)_4

NOTE: “Empty” and “Low Ink alerts are COMPLETELY NORMAL for HP 21, 22, 56-58, 60, 61, 62, 63, 64, 65, 74, 75, 92-98, 301, 302, 303, 304, 339-348, 350, 351, 901, 940 ink cartridges which have been refilled!  While at first this may be considered an unusual workflow, it does allow printing to continue. Though not necessary, HP 15/17/21/22/23/27/28/41/45/56/57/58/78 ink levels can be reset by following the procedures located under ‘Troubleshooting‘.


HP – Refilled Cartridge Low Ink Warnings:

HP 60, 60XL, 61, 61XL - Low Ink Warnings


HP 62, 62XL - Low Ink Warnings


HP 63, 63XL - Low Ink Warnings


HP 74/75 - Low Ink Warnings


HP 92-99 - Low Ink Warnings


HP 901, 901XL - Low Ink Warnings


HP 564/920 - Low Ink Warnings


HP 940 Low Ink Warnings 



Canon – Refilled Cartridge Activation Instructions:

Canon 30/31/40/41 - Low Ink Warnings


Canon 50/51 - Low Ink Warnings


Canon 210/210XL/211/211XL - Low Ink Warnings


Canon 240/240XL/240XXL/241/241XL  - Low Ink Warnings


Canon 245/245XL/246/246XL  - Low Ink Warnings


Canon 250/251 - Low Ink Warnings


Canon 270/271 - Low Ink Warnings




2-Cartridge Printer Models:

Generally you can ignore low ink indicator messages until you actually see the print quality begin to degrade. For cartridge error messages, try cleaning the cartridge’s copper area, and the back of the printer’s cartridge insertion slots, i.e. where the copper printed circuits exist. See cleaning instructions on the printer manufacturers website; some of which suggest cleaning the connections with a damp coffee filter. Next power cycle the printer by turning it off and on. A hard reset may also be needed; turn the printer off, unplug it, wait several seconds, plug it back in and turn it on.

Cartridge Cleaning_edited-1_small


How can I save on ink/printing costs or lower my consumption of ink?

1)    Refill your ink cartridges/tanks so they can be used over and over….save good cartridges from going into our landfills!  

2)    Avoid the Arial font. It uses more ink than Times New Roman and many other fonts.

3)    Print in draft mode or on both sides of the paper (if printer duplexing is available).

4)    Minimize the use of color ink by printing text in grayscale or use ‘black only’ mode.

5)    If your have an individual ink tank printer (i.e. 4, 5 and 6 ink cartridge printer models), it is suggested by HP & Canon to leave the printer on at night (most will go into sleep mode within an hour), this will avoid the much heavier printhead ink priming and maintenance routines which are typically initiated when the printer is powered on and off.

“Inkjets left on consume very little power when not in use, so your ink savings should considerably outweigh the energy cost” – Consumer Reports August 2013 & 2018

6)    Refilled ink cartridges typically provide consumers with 10-20% more ink, on average, vs. brand new ink cartridges from the manufacturer.  The additional ink will help offset ink consumption losses due to unavoidable automatic printer ink maintenance found in many of the newer HP, Canon and Epson printer models.

7)    Print your internet-based page content using 3rd party applications and save on ink and paper consumption costs! (reduces page content for an optimized printing experience; works with most web sites and supports most devices/internet browsers).  To locate an app for your operating system/browser please visit:



Printhead Life – All 4, 5, & 6 ink cartridge Printers: 

The replaceable or semi-permanent PRINTHEAD (or PRINTHEADs for HP 88 & 940 ink-series printer models) will eventually fail over time with usage and age. Click here for more information.

Possible Printhead Failure? 


Advanced HP Printer Diagnostics

To view advanced diagnostics tests for your HP printer, click here:

HP Printer Diagnostics





CAUTION: For the best refilling experience, only use OEM original/genuine ink tanks or remanufactured OEM cartridges which have been cleaned, refilled and tested for proper performance (i.e. HP, Canon, Epson or Brother trademark logo should be readily visible on cartridge).


For questions regarding refilled cartridge usage, printer questions/problems, new cartridge support offerings or ink refill locations please Contact Us. 

Contact Us


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