Ink Cartridge Refill Help Center

HP 63, 63XL Ink Cartridges – Low Ink & Nuisance Messages

HP-63-Cartridges_smThis section will help you better understand  “low ink” warnings and nuisance alerts which appear after refilling and then re-installing a HP 63 (or 63XL) cartridge into the HP Deskjet, Envy and OfficeJet printers.

NOTE: Empty” and “Low Ink” alerts are COMPLETELY NORMAL for HP 63, 63XL ink cartridges which have been refilled!  While at first this may be an unusual workflow, it does allow print operations to proceed.


HP 63 Low Ink Cartridge Error Message (HP DESKJET, ENVY & OFFICEJET PRINTERS):  

In many cases both ‘Ink Out’/’Low Ink” and ‘Nuisance’ alert messages will be displayed, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade.


Low Ink Alerts (select your printer model):

HP Deskjet 1110, HP Deskjet 1112, HP Deskjet 2130, HP Deskjet 2132, HP Deskjet 3630, HP Deskjet 3632, HP Envy 4512, HP Envy 4520, HP OfficeJet 3830, HP OfficeJet 4650


Select ‘Ok’ to bypass “Low Ink” messages displayed on the computer.



If the computer displays the following message, select ‘No’ to bypass warning prompt.



HP 63, 63XL Printer Alert Messages & Recovery Tips:

Printer Tips (select your printer model):

HP Deskjet 1110 PrinterHP Deskjet 1112 PrinterHP Deskjet 2130 PrinterHP Deskjet 2132 PrinterHP Deskjet 3630 PrinterHP Deskjet 3632 PrinterHP ENVY 4512 PrinterHP ENVY 4520 PrinterHP Officejet 3830 PrinterHP Officejet 4650 Printer


Hand-n-Cart2_smOnce a cartridge is inserted into your printer, the printer begins to track the ink used for that particular cartridge.  When a cartridge has used about 80% of its ink, the printer may begin to send the user “your ink level is low” warning messages.   After the cartridge is refilled, the printer may continue to send out these warning messages.  These warning messages may simply be ignored, and the printer should continue to operate normally. Unfortunately, the low ink alerts cannot be reset or bypassed when using refilled cartridges.


Following HP 63 (63XL) ink refilling, the printer cannot track the ink levels. The ink level indicator will falsely signal as empty. HP 901 - Black Ink Level Not DetectedIn many cases nuisance alert messages may also be displayed in conjunction with low ink alert messages, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade. Nuisance (annoyance) messages include:

“Counterfeit Cartridge”, “Depleted Cartridge”, “Refilled Cartridge”, “Non-Genuine Ink Cartridge”, etc.


HP Alert Escalation:

Following installation of a refilled ink cartridge, you will likely observe an escalation of the cartridge alerts at the host computer (i.e. HP Solution Center software); it is suggested to just ignore the messages by either waiting until all the messages are displayed (approx. 1 minute) or by clicking ‘OK’ or ‘Dismiss’ as each alert message is displayed.

Nuisance Flowchart_HP IPH Cartridges

Alignment Page:

If the printer/software prompts you to align the cartridge, it is strongly suggested that you perform the alignment at the printer’s control panel (i.e. select ‘Ok’) instead of using the HP Solution Center software as this often fails when using refilled ink cartridges.  You may have to depress the printer’s ‘OK’ (or resume/scan/copy depending on printer model) button up to 6 times to bypass the various internal alerts to allow scanning.

HP IPH_Solution Center Alignment Workflow

NOTE: You may not ‘Cancel’ (X) the alignment  page until you press “OK” to start alignment.  You may then cancel the alignment just prior to when actual scanning occurs; printer will default to the previously stored scanned settings. If the alignment page still fails to print then the cartridge may have an internal performance issue, confirm ink cartridge’s electrical health by selecting your printer model under ‘Solve My Problem’ above. As applicable, refer to ‘Cartridge Health Diagnostics’ video.


Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Ink Cartridge & Service Station Cleaning

Partially Jetting Nozzles



Integrated Printhead Cartridge Refilling (i.e. All 2-cartridge printers):


Dried / Clogged Ink Cartridge Recovery (Integrated Printhead Cartridges): 




00_Incompatible-Cartridge-message-on-ENVY_v2_smAdvanced Diagnostics

For all other error messages, or if the printer appears to ‘freeze’, please refer to ‘HP 63 Ink Cartridge Errors’ page.

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics



HP 63 & HP 63XL Ink Cartridges — Premium Inkjet Cartridge Refill Service



HP 63 Ink Cartridge Series Printer Tips: 


HP 63 ‘Protected Cartridge’ Error Resolutions: 


Purchase Refilled Cartridges On-Line:

If none of our retail ink refill centers are convenient for you and you would like to try a refilled, remanufactured HP 63 or 63XL ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (USA residents only). BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout:



HP 63/63XL Ink Cartridges are also available via Amazon:

HP 63 Black (K) 
HP 63 Black 2-Pack (KK) 
HP 63 Black 3-Pack (KKK) 
HP 63 Black 4-Pack (KKKK)
HP 63 Color (C)
HP 63 Color 2-Pack (CC) 
HP 63 Black/Color 2-Pack (KC) 
HP 63 Black/Color 3-Pack (KKC)
HP 63 Black/Color 4-Pack (KKCC) 
HP 63 Black/Color 7-Pack (KKKKCCC) 
HP 63XL Black (K) 
HP 63XL Black 2-Pack (KK) 
HP 63XL Black 3-Pack (KKK) 
HP 63XL Black 4-Pack (KKKK) 
HP 63XL Color (C) 
HP 63XL Color 2-Pack (CC) 
HP 63XL Black/Color 2-Pack (KC) 
HP 63XL Black/Color 3-Pack (KKC) 
HP 63XL Black/Color 7-Pack (KKKKCCC) 


For all other questions please feel free to contact us:

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