Ink Cartridge Refill Help Center

HP 62, 62XL Low Ink Alerts

HP-62-Cartridges_2-up_smallThis section will help you better understand  “low ink” warnings which appear after refilling and then re-installing a HP 62 and 62XL ink cartridges into the HP Envy or Officejet printer.

NOTE 1: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 62 / 62XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.

In many cases ‘Ink Out’, ‘Empty’. ‘Low Ink” and ‘Nuisance’ alert messages will be displayed, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade.


HP 62/62XL Low Ink Warnings – Understanding Errors & Warnings:


Once an HP 62 or 62XL ink cartridge is inserted into your printer, the printer begins to track the ink used for that particular cartridge.  When a new HP cartridge has used about 80% of its ink, the printer will begin to message “your ink level is low” warning messages, etc.   After the cartridge is refilled, the printer may continue to send out these warning messages.  These warning messages may simply be ignored, and the printer should continue to operate normally. Unfortunately, the low ink alerts cannot be reset or bypassed when using refilled cartridges.


Select ‘Ok’ to bypass “Low Ink” messages displayed on the computer.



If the computer displays the following message, select ‘No’ to bypass warning prompt.



NOTE 2: If a “Non-HP Cartridge(s)” message, or similar alert, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a brand new cartridge. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest. If the problem persists then return cartridge to your refiller for analysis.

Ink Cartridge & Service Station Cleaning





Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Ink Cartridge & Service Station Cleaning

Partially Jetting Nozzles



HP 62, 62XL Compatible Printers (select printer model):  

HP ENVY 5640,  HP ENVY 5660HP ENVY 5665HP ENVY 7640HP ENVY 7645, HP ENVY 8000, HP ENVY 8005HP Officejet 5740HP Officejet 5742HP Officejet 5745HP Officejet 8040HP Officejet 8045



Common Low Ink Warnings & Alerts (select printer model):  

HP ENVY 5640,  HP ENVY 5660HP ENVY 5665HP ENVY 7640HP ENVY 7645, HP ENVY 8000, HP ENVY 8005HP Officejet 5740HP Officejet 5742HP Officejet 5745HP Officejet 8040HP Officejet 8045



HP 62 ‘Cartridge Problem’ or ‘Incompatible Cartridge’ Error Troubleshooting:  


HP 62 ‘Protected Cartridge’ Error Troubleshooting:


Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled, remanufactured HP 62 ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (USA residents only).  These ink cartridges also provide ink level monitoring as the rear flex cable with embedded acumen chip is replaced with a new one. BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout:



HP 62 & 62XL refilled/remanufactured Ink Cartridges (made in the USA!) are also available directly via Amazon:

HP 62 Black (K) 
HP 62 Black 2-Pack (KK)
HP 62 Black 3-Pack (KKK) 
HP 62 Color (C) 
HP 62 Color 2-Pack (CC) 
HP 62 Black/Color 2-Pack (KC) 
HP 62 Black/Color 3-Pack (KKC) 
HP 62 Black/Color 5-Pack (KKKCC) 
HP 62 Black/Color 6-Pack (KKKKCC)
HP 62XL Black (K) 
HP 62XL Black 2-Pack (KK) 
HP 62XL Black 3-Pack (KKK) 
HP 62XL Color (C) 
HP 62XL Color 2-Pack (CC) 
HP 62XL Black/Color 2-Pack (KC) 
HP 62XL Black/Color 3-Pack (KKC) 
HP 62XL Black/Color 5-Pack (KKKCC) 
HP 62XL Black/Color 6-Pack (KKKKCC)



CAUTION: It is suggested you avoid purchasing ‘compatible/clone’ ink cartridges as they can be quite problematic. The smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible/clone cartridges are typically purchased on-line and is essentially a “knock-off” ink cartridge of the OEM (original/genuine) ink cartridge. For the best refilling experience, only use OEM original/genuine ink tanks or remanufactured OEM cartridges which have been cleaned, refilled and tested for proper performance (i.e. like Inkplicity).



For all other questions please feel free to contact us:

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