Ink Cartridge Refill Help Center
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Troubleshooting Ink Cartridge & Printer Errors

As the electronics in the ink cartridge and the printer communicate with each other, sometimes the printer will incorrectly identify an ink cartridge as empty, unrecognized or non-functional.  Error messages can appear as PC screen messages, printer LCD display messages, or as steady or blinking lights on the printer.  Some typical errors are listed below. If you encounter these errors, refer to the ‘Troubleshooting‘ section on this website first, but if your ink series (#) or printer model is not listed then follow the general solutions outlined below. 

Ink Cartridge Error Checks

 

 

TECH FLASH:

 

 

 

 

 

HP 952, 952XL Cartridge Lock-Out: Bypass Instructions

HP 902, 902XL Cartridge Lock-Out: Bypass Instructions 

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Refilled Cartridge Troubleshooting Table:

 

TECH FLASH 2:

For refilled HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “missing or damaged”, “replace”, “empty”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.  

NOTE: HP routinely ‘pushes’ auto software/printer updates which can sometimes roll the printer firmware versions back and unfortunately disables refilled/aftermarket cartridges from functioning. We suggest you disable future HP Auto Updates to avoid the same issue in the future, click  here for instructions.

 

 

HP Printer Owners: If you cannot locate your HP printer model, click here to see if diagnostic tests are available for your HP printer model.

HP Printer Diagnostics

 

HP IPH Info-Nuisance Messages_sm

Non-severe error message (may be bypassed)

If these solutions do not work, we recommend that you visit your printer manufacturer’s website or talk with their technical support organization.   If you think the refilled cartridge might be bad, take it back to your refiller and have them re-check the cartridge.

C5250 sw Color Refill Fail_est ink levelsSevere error message

 

HP Automatic Updates & How to Disable

HP-Updates_4_sm

 

 

 

 

 

 

 

Common Error Messages

  • Blinking cartridge lights on the printer (typically this is a more severe cartridge error condition). NOTE: steady power or exclamation lights are normally a recoverable condition.
  • A message that says “Check black/color cartridge” on your monitor or on the printer display
  • A similar message that says “Remove and check the black/color cartridge”
  • A printer window or toolbox appears that shows a message that a “Cartridge is not seated properly”
  • “Replace your black/color cartridge” message
  • “The cartridge has failed” or “Unrecognized cartridge” alert message

Slider 1a (cartridges)

Understanding and Solving Ink Cartridge Alerts and Warnings (HP two-cartridge printer models) 

Dried / Clogged Ink Cartridge Recovery (Integrated Cartridges): 

Ink Cartridge Refilling & Care Tips (Individual Ink Tanks) 

Recommended General Solutions

The contact between the ink cartridge and the printer must be clean for proper functioning.  If any dirt, ink or paper dust is on the contacts, the printer may indicate that the ink cartridge is bad.  To ensure a clean contact, follow the steps below:

Step 1: Remove and re-install the cartridge

  1. Turn the printer on; open the printer to access the print cartridges.
  2. Remove the suspect cartridge(s) from the station.
  3. Re-install the cartridges in their stations.
  4. Close the printer.
  5. Turn off the printer for a few seconds and then turn it back on.
  6. Print a test page following your printer’s instructions.
  7. If this does not work, please proceed to step 2.

Step 2: Clean the contacts on the printer and the ink cartridge

Ink Cartridge & Service Station Cleaning

 

Printhead Cleaning

 

  1. Turn on the printer; open the printer to access the print cartridges.
  2. Remove the suspect cartridge(s) from the station.
  3. Using a clean, dry lint-free cloth wipe the contacts on the print cartridge from top to bottom. The contacts inside the  printer may also need to be cleaned.  Please refer to your printer’s manual or the manufacturers’ website on how to clean the contacts.
  4. After cleaning the print cartridge and printer contacts, re-install the print cartridges and close the printer.
  5. Print a test pattern to determine if the problem has been fixed; if not proceed to step 3.

Step 3: Re-set the printer

  1. If the problem has not been fixed it may be useful to perform a “hard reset”.  This can correct an electronic flag setting inside the printer telling it that the print cartridge is problematic.  Please refer to your printer’s user manual or the manufacturer’s website for the correct “hard reset” procedure for your printer.   Often times it simply involves turning off your printer and unplugging it for at least 30 seconds.
  2. Print a test page to determine if the problem has been resolved.
Test Prints

 

Step 4: Diagnostics, Cleaning & Possible Replacement

  1. For HP two-cartridge printer models, run cartridge health diagnostics test if available (see ‘Solve My Problem’).
  2. Clean cartridge/printhead and carriage electrical contacts (see ‘Printer Maintenance’)
  3. If the problem persists, you may need to purchase a new print cartridge or replace the printhead if an individual ink tank printer model.

 

HP® Help Sites:

  HP home page: visit this website

  General printer and cartridge cleaning for HP printers: visit this website 

Canon® Help Sites:

  Canon home page: visit this website

Epson® Help Sites:

  Epson home page: visit this website

Lexmark® Help Sites:

  Lexmark home page: visit this website

  Lexmark printer/cartridge maintenance:  visit this website

Dell® Help Sites:

Dell home page: visit this website

Dell printer/cartridge maintenance:  visit this website

General Help Sites:

fixya.com

fixyourownprinter.com

 

NOTE 1: All integrated printhead ink cartridges (i.e. those with an attached nozzle plate located at bottom of ink cartridge) being repeatedly refilled eventually do fail.  Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling.  Check for physical damage on the cartridge.  Look at the print cartridge and see if there are any cracks, tears or missing elements.  Any one of these can cause a failure.  In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.

HP IPH Nozzle Plate

 

PrintheadSevere Print Quality Issues / Missing Colors (all 4, 5, & 6 ink cartridge printer models):

If, after adhering to all suggestions provided under ‘Solve My Problem’, your printer continues to exhibit degraded image quality and/or multiple colors are missing, as observed in the printer’s self test page or print quality report, you many need to perform a water flush of the built-in PRINTHEAD:

Printhead Cleaning

 

 

 

Canon – Refilled Cartridge Activation Instructions:

Canon 30/31/40/41 - Low Ink Warnings

 

Canon 50/51 - Low Ink Warnings

 

Canon 210/210XL/211/211XL - Low Ink Warnings

 

Canon 240/240XL/240XXL/241/241XL  - Low Ink Warnings

 

Canon 245/245XL/246/246XL  - Low Ink Warnings

 

Canon 250/251 - Low Ink Warnings

 

Canon 270/271 - Low Ink Warnings

 

 

 

 

Printhead Life – All 4, 5, & 6 ink cartridge Printers: 

The replaceable or semi-permanent PRINTHEAD will eventually fail over time with usage and age.  NOTE: there are two (2) PRINTHEADs for HP 88 & 940 ink-series printer models. Click here for more information.

Possible Printhead Failure? 

 

 

Advanced HP Printer Diagnostics

To view advanced diagnostics tests for your HP printer, click here:

HP Printer Diagnostics

 

NOTE 2: A compatible, remanufactured or re-branded ink cartridge can be problematic when installed into the printer following refilling. Compatible cartridges are typically purchased on-line or at select retailers (i.e  sold under a different label than the regular HP, Canon, Epson or Brother cartridge packaging) and is essentially a “remanufactured tank” of the original HP/Canon/Epson/Brother original ink cartridge. For the best refilling experience, only use manufacturer original ink tanks.

HP940clone-reman-cautions_small

 

NOTE 3: With respect to individual ink tank printer models (i.e. 4, 5 and 6 color systems), the electronic semi-permanent (or permanent) printhead, which is responsible for pulling ink from the ink cartridges and firing ink drops onto the page, will eventually fail in time. This is primarily based on a combination of total printed pages (rated duty cycle) vs. image content and printing frequency. Dry firing, where one particular color is not printing, can significantly increase the chances of a permanent printhead failure.

Possible Printhead Failure? 

 

If you have already referred to ‘Solve My Problem’, ‘HP Printer Diagnostic Tests’ (if applicable) and ‘Printer Maintenance’ and was not able to resolve the current issue, please contact us for assistance:

Contact Us

 

 

 

Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled/remanufactured ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (available to USA residents only).  These ink cartridges also provide ink level monitoring as the rear flex cable with embedded acumen chip is replaced with a new one. BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout: https://www.inkplicity.com/

 

 

Select HP 60, 61, 62, 63, 901, 932/933, 950/951 and 952 refilled/remanufactured ink cartridges (made in the USA!) are also available directly via Amazon:

 

HP 60 Black (K) https://www.amazon.com/dp/B07GTC6WH5 
HP 60 Black 2-Pack (KK) https://www.amazon.com/dp/B07GTD6QGT 
HP 60 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY413WH 
HP 60 Color (C) https://www.amazon.com/dp/B07GTCHMMK 
HP 60 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KHHQ1 
HP 60 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GTT1ZSF 
HP 60 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GV4BVV7 
HP 60 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPP7S44 
HP 60XL Black (K) https://www.amazon.com/dp/B07GV53YMY 
HP 60XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GVPSKL1 
HP 60XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GZM3YR5 
HP 60XL Color (C) https://www.amazon.com/dp/B07GV5G546 
HP 60XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1MRDRZ 
HP 60XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GVRJ4PG
HP 60XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GVQ9VFL 
HP 60XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR9ZXF 

HP 61 Black (K)    https://www.amazon.com/dp/B07HDG14MF 
HP 61 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZNF4CY 
HP 61 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GXC9QG3 
HP 61 Color (C) https://www.amazon.com/dp/B07HDHGKX7 
HP 61 Color 2-Pack (CC) https://www.amazon.com/dp/B07H15MP6B 
HP 61 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZRGH1M 
HP 61 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZTHXYV 
HP 61 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPNM1GH
 
HP 61XL Black (K) https://www.amazon.com/dp/B074YY9SRX 
HP 61XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZMXYPR 
HP 61XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY2GGQJ 
HP 61XL Color (C) https://www.amazon.com/dp/B074Z5XQCC 
HP 61XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1N6PJF 
HP 61XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZP4L2T 
HP 61XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZMHFC2 
HP 61XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR2SZY 

 

HP 62 Black (K) https://www.amazon.com/dp/B074ZS2X3D 
HP 62 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZRH5VD
HP 62 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY4LXQG 
HP 62 Color (C) https://www.amazon.com/dp/B07C79PYPB 
HP 62 Color 2-Pack (CC) https://www.amazon.com/dp/B07H17HG32 
HP 62 Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07J2SL3FG 
HP 62 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZNT1HH 
HP 62 Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9NXRY7 
HP 62 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR5JBM
 
HP 62XL Black (K) https://www.amazon.com/dp/B074ZLC1RK 
HP 62XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZR32X2 
HP 62XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY1WY3N 
HP 62XL Color (C) https://www.amazon.com/dp/B074ZRVBPW 
HP 62XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1M2KWL 
HP 62XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07C5DYLY3 
HP 62XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B0751191JG 
HP 62XL Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9JK95Z 
HP 62XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPPCK3N

 

HP 63 Black (K) https://www.amazon.com/dp/B074ZSXR4N 
HP 63 Black 2-Pack (KK) https://www.amazon.com/dp/B075191MKF 
HP 63 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY3QTRL 
HP 63 Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLZNVM
HP 63 Color (C) https://www.amazon.com/dp/B074ZS3H6G
HP 63 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KZ2VH 
HP 63 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZZZ924 
HP 63 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07C75CYGL
HP 63 Black/Color 4-Pack (KKCC) https://www.amazon.com/dp/B07NM1Q7KZ 
HP 63 Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLFDJKV 
HP 63XL Black (K) https://www.amazon.com/dp/B07513VHS7 
HP 63XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZSBRW9 
HP 63XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY5NSGT 
HP 63XL Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLHCBH 
HP 63XL Color (C) https://www.amazon.com/dp/B07511SR3L 
HP 63XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1NM23J 
HP 63XL Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07HDFCY5Z 
HP 63XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B075119T4C 
HP 63XL Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLGDW81 

 

HP 901 Black (K) https://www.amazon.com/dp/B07GWWQXVL 
HP 901 Color (C) https://www.amazon.com/dp/B07GWYFVDY 
HP 901 Black 2-Pack (KK) https://www.amazon.com/dp/B07GWXL493 
HP 901 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GX15LJV 
HP 901 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GX1SKW9 
HP 901XL Black (K) https://www.amazon.com/dp/B07GX2JW24 
HP 901XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GX7L576 
HP 901 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYFRSY 
HP 901XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYJNNS 
HP 901 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1K339G 

 

 

 

HP 932XL Black (K) https://www.amazon.com/dp/B074YYWPD3 
HP 932XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBL4682 
HP 932XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1YFYZ6 
HP 932XL Black 3-Pack (3K) https://www.amazon.com/dp/B07H1YFYZ6 
HP 933XL Cyan (C) https://www.amazon.com/dp/B074Y56CGB 
HP 933XL Magenta (M) https://www.amazon.com/dp/B074YX2DCG 
HP 933XL Yellow (Y) https://www.amazon.com/dp/B074YFH84W 
HP 933XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBHCNW6 
HP 932XL-933XL 4-Pack (CMYK) https://www.amazon.com/dp/B074Z11Z5J 
HP 933XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H2PS5JB 
HP 933XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H2P2T6Q 
HP 933XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H2RF133 
HP 933XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07H9KXSKK 
HP 933XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07H9L2SNJ 
HP 933XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07H9JQ5V1 
HP 950XL Black (K) https://www.amazon.com/dp/B074YX2DGS 
HP 950XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBJNX39 
HP 950XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1W5VSM 
HP 950XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07K16W5ZM 
HP 950XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07K1KHD66 
HP 951XL Cyan https://www.amazon.com/dp/B074Z3GHX8 
HP 951XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H36BBM3 
HP 951XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB6YHVG 
HP 951XL Magenta https://www.amazon.com/dp/B074YYLKX9 
HP 951XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H39KGBZ 
HP 951XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB7FQDZ 
HP 951XL Yellow https://www.amazon.com/dp/B074YZSVVK 
HP 951XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H37BSRD 
HP 951XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HB875NK 
HP 951XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBKFL2K 
HP 950-951XL 4-Pack (CMYK) https://www.amazon.com/dp/B074YY459Z 
HP 950-951XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K1LJRLS 
HP 950-951XL 12-Pack (CMYK) https://www.amazon.com/dp/B07JZSG1RN 
HP 950-951XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K1KCYD6 

 

HP 952XL Black (K) https://www.amazon.com/dp/B07D96DJQ4
HP 952XL Black 2-Pack (KK) https://www.amazon.com/dp/B07D99QZZB 
HP 952XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1ZTR7B 
HP 952XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07JNQWVYK 
HP 952XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07JMG5164 
HP 952XL Cyan https://www.amazon.com/dp/B07D993RY3 
HP 952XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H38GZ37 
HP 952XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB8W5BK 
HP 952XL Magenta https://www.amazon.com/dp/B07D97R3CH 
HP 952XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H38SFGK 
HP 952XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB9V8M9 
HP 952XL Yellow https://www.amazon.com/dp/B07D98KQ9V
HP 952XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H39V8G1 
HP 952XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HBBN2HY 
HP 952XL 3-Pack (CMY) https://www.amazon.com/dp/B07D996T6B 
HP 952XL 4-Pack (CMYK) https://www.amazon.com/dp/B07D98K7KG 
HP 952XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K4XWVTW 
HP 952XL 12-Pack (CMYK) https://www.amazon.com/dp/B07K512Y3M 
HP 952XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K4ZKM1P 

 

 

 

 

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