Ink Cartridge Refill Help Center
TwitterFacebookLinkedInYouTubeEmail

Ink Cartridge Error Checks

00_Incompatible-Cartridge-message-on-ENVY_v2_smSometimes when an ink cartridge is installed in a printer, the printer will reject the cartridge. Initially, check that the ink cartridge is the correct cartridge for that printer. While this is a basic suggestion, it is a necessary check.

Installing ink cartridges incorrectly or unsupported cartridges can cause printer alert errors.

NOTE: Select HP integrated SETUP cartridges are NOT SUPPORTED for refilling as the printer will usually reject the refilled SETUP H ink cartridge. This includes the following Setup H cartridges: HP 62, 63, 64, 65, 302, 303 and 304.  All Regular and XL size cartridges are supported.

 

 

 

 

 

 

 

 

 

 

 

BASIC CHECKS

Maybe the cartridge is not located properly in the carriage assembly; it should click and feel if it has ‘clicked in’ properly. Make sure not to use any excessive force when installing the cartridge, it’s better to try gently a few times than be too forceful. If the cartridge is located properly in position and the error message is ‘cartridge not recognized’ then remove the cartridge and try the next suggestion.

Cartridge-Installation-(C5250)_small

If the cartridge has copper plate on it then it’s possible that static for the plastic wrapper may have caused the information on the ’chip’ to become unreadable. A quick way to try and overcome this is to try cleaning the copper area with a soft cloth: https://www.inkjet411.com/?page_id=1519

Cartridge-Plate-n-Contacts4_small

If you printer takes more than one cartridge then it’s best to install the ink cartridges one at a time to eliminate any single problem cartridge. For example, if you need to replace several cartridges, install the black ink cartridge first and see if that works for you. If not, then try and resolve that issue before you replace any of the other colors. For instance you can reinstall the empty black ink cartridge and then try installing one of the other colors to see if that is recognized. This will tell you if it’s a single cartridge that’s at fault or if the printer will not accept any the refilled ink cartridges. Please note that most Canon printer models need to be ‘reset’ to enable use of the refilled ink cartridge, refer below or to our support page for instructions: https://www.inkjet411.com/?page_id=178

 

Refilled Cartridge Troubleshooting Table:

 

TECH FLASH:

 

 

 

 

 

HP 952, 952XL Cartridge Lock-Out: Bypass Instructions

HP 902, 902XL Cartridge Lock-Out: Bypass Instructions 

 

TECH FLASH 2: 

For refilled HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “cartridge missing or damaged”, “cartridge problem”, “cartridge depleted”, etc., and printing is not permitted, there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally (as of Sept. 2017).  Click on the link below; this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here

 

There is also the tried and tested method of switching the printer off and on again, this may help clear the printer’s memory and enable the cartridges to be recognized. Many of the newer HP printers may receive a firmware update which may lock-out the cartridge’s smart chip and prevent printing; when this occurs a newer version smart chip will need to be obtained from your refiller and installed. We then suggest you disable ‘HP Updates’ from occurring (see below). A useful tip when purchasing a new printer is check our ‘Refill Friendly Printers’ support page (https://www.inkjet411.com/?page_id=3585) to ensure the new printer will work with a set of ink cartridges so you can enjoy the savings on your ink as soon as the factory supplied ink that came with your printer runs out.

 

HP Automatic Updates & How to Disable

HP-Updates_4_sm

 

 

 

 

 

 

 

If a cartridge detection or error issue persists then we suggest you refer to ‘Troubleshooting’ from our Home page menu for the respective printer/ink manufacturer.

 

When refilling and using ink tanks (i.e. those cartridges found in 4, 5, and 6-cartridge equipped printer models), it is suggested to follow these general guidelines to help maximize print quality output and maintain a healthy printer.

 

 

Supported Cartridges 

pdf-logo

Ink Cartridge Refill Support List.pdf

 

CAUTION: It is suggested you avoid purchasing ‘compatible/clone’ ink cartridges as they can be quite problematic. The smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible/clone ink cartridges are typically purchased on-line (i.e  sold under a different label than the manufacturer) and is essentially a “knock-off” ink cartridge of the OEM (original/genuine) ink cartridge. For the best refilling experience, only use OEM original/genuine ink tanks or remanufactured OEM cartridges which have been cleaned, refilled and tested for proper performance (i.e. Inkplicity). Refer to the following video for more information:

For questions regarding refilled cartridge usage, printer questions/problems, new cartridge support offerings or ink refill locations please Contact Us. 

Contact Us

 

 

 

Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled/remanufactured ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (available to USA residents only).  These ink cartridges also provide ink level monitoring as the rear flex cable with embedded acumen chip is replaced with a new one. BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout: https://www.inkplicity.com/

 

 

Select HP 60, 61, 62, 63, 901, 932/933, 950/951 and 952 refilled/remanufactured ink cartridges (made in the USA!) are also available directly via Amazon:

 

HP 60 Black (K) https://www.amazon.com/dp/B07GTC6WH5 
HP 60 Black 2-Pack (KK) https://www.amazon.com/dp/B07GTD6QGT 
HP 60 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY413WH 
HP 60 Color (C) https://www.amazon.com/dp/B07GTCHMMK 
HP 60 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KHHQ1 
HP 60 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GTT1ZSF 
HP 60 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GV4BVV7 
HP 60 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPP7S44 
HP 60XL Black (K) https://www.amazon.com/dp/B07GV53YMY 
HP 60XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GVPSKL1 
HP 60XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GZM3YR5 
HP 60XL Color (C) https://www.amazon.com/dp/B07GV5G546 
HP 60XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1MRDRZ 
HP 60XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GVRJ4PG
HP 60XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GVQ9VFL 
HP 60XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR9ZXF 

HP 61 Black (K)    https://www.amazon.com/dp/B07HDG14MF 
HP 61 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZNF4CY 
HP 61 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GXC9QG3 
HP 61 Color (C) https://www.amazon.com/dp/B07HDHGKX7 
HP 61 Color 2-Pack (CC) https://www.amazon.com/dp/B07H15MP6B 
HP 61 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZRGH1M 
HP 61 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZTHXYV 
HP 61 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPNM1GH
 
HP 61XL Black (K) https://www.amazon.com/dp/B074YY9SRX 
HP 61XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZMXYPR 
HP 61XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY2GGQJ 
HP 61XL Color (C) https://www.amazon.com/dp/B074Z5XQCC 
HP 61XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1N6PJF 
HP 61XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZP4L2T 
HP 61XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZMHFC2 
HP 61XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR2SZY 

 

HP 62 Black (K) https://www.amazon.com/dp/B074ZS2X3D 
HP 62 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZRH5VD
HP 62 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY4LXQG 
HP 62 Color (C) https://www.amazon.com/dp/B07C79PYPB 
HP 62 Color 2-Pack (CC) https://www.amazon.com/dp/B07H17HG32 
HP 62 Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07J2SL3FG 
HP 62 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZNT1HH 
HP 62 Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9NXRY7 
HP 62 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR5JBM
 
HP 62XL Black (K) https://www.amazon.com/dp/B074ZLC1RK 
HP 62XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZR32X2 
HP 62XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY1WY3N 
HP 62XL Color (C) https://www.amazon.com/dp/B074ZRVBPW 
HP 62XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1M2KWL 
HP 62XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07C5DYLY3 
HP 62XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B0751191JG 
HP 62XL Black/Color 5-Pack (KKKCC) https://www.amazon.com/dp/B07K9JK95Z 
HP 62XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPPCK3N

 

HP 63 Black (K) https://www.amazon.com/dp/B074ZSXR4N 
HP 63 Black 2-Pack (KK) https://www.amazon.com/dp/B075191MKF 
HP 63 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY3QTRL 
HP 63 Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLZNVM
HP 63 Color (C) https://www.amazon.com/dp/B074ZS3H6G
HP 63 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KZ2VH 
HP 63 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZZZ924 
HP 63 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07C75CYGL
HP 63 Black/Color 4-Pack (KKCC) https://www.amazon.com/dp/B07NM1Q7KZ 
HP 63 Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLFDJKV 
HP 63XL Black (K) https://www.amazon.com/dp/B07513VHS7 
HP 63XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZSBRW9 
HP 63XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY5NSGT 
HP 63XL Black 4-Pack (KKKK) https://www.amazon.com/dp/B07NLLHCBH 
HP 63XL Color (C) https://www.amazon.com/dp/B07511SR3L 
HP 63XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1NM23J 
HP 63XL Black/Color 2-Pack (KC)    https://www.amazon.com/dp/B07HDFCY5Z 
HP 63XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B075119T4C 
HP 63XL Black/Color 7-Pack (KKKKCCC) https://www.amazon.com/dp/B07NLGDW81 

 

HP 901 Black (K) https://www.amazon.com/dp/B07GWWQXVL 
HP 901 Color (C) https://www.amazon.com/dp/B07GWYFVDY 
HP 901 Black 2-Pack (KK) https://www.amazon.com/dp/B07GWXL493 
HP 901 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GX15LJV 
HP 901 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GX1SKW9 
HP 901XL Black (K) https://www.amazon.com/dp/B07GX2JW24 
HP 901XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GX7L576 
HP 901 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYFRSY 
HP 901XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GYYJNNS 
HP 901 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1K339G 

 

 

 

HP 932XL Black (K) https://www.amazon.com/dp/B074YYWPD3 
HP 932XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBL4682 
HP 932XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1YFYZ6 
HP 932XL Black 3-Pack (3K) https://www.amazon.com/dp/B07H1YFYZ6 
HP 933XL Cyan (C) https://www.amazon.com/dp/B074Y56CGB 
HP 933XL Magenta (M) https://www.amazon.com/dp/B074YX2DCG 
HP 933XL Yellow (Y) https://www.amazon.com/dp/B074YFH84W 
HP 933XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBHCNW6 
HP 932XL-933XL 4-Pack (CMYK) https://www.amazon.com/dp/B074Z11Z5J 
HP 933XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H2PS5JB 
HP 933XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H2P2T6Q 
HP 933XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H2RF133 
HP 933XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07H9KXSKK 
HP 933XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07H9L2SNJ 
HP 933XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07H9JQ5V1 
HP 950XL Black (K) https://www.amazon.com/dp/B074YX2DGS 
HP 950XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBJNX39 
HP 950XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1W5VSM 
HP 950XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07K16W5ZM 
HP 950XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07K1KHD66 
HP 951XL Cyan https://www.amazon.com/dp/B074Z3GHX8 
HP 951XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H36BBM3 
HP 951XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB6YHVG 
HP 951XL Magenta https://www.amazon.com/dp/B074YYLKX9 
HP 951XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H39KGBZ 
HP 951XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB7FQDZ 
HP 951XL Yellow https://www.amazon.com/dp/B074YZSVVK 
HP 951XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H37BSRD 
HP 951XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HB875NK 
HP 951XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBKFL2K 
HP 950-951XL 4-Pack (CMYK) https://www.amazon.com/dp/B074YY459Z 
HP 950-951XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K1LJRLS 
HP 950-951XL 12-Pack (CMYK) https://www.amazon.com/dp/B07JZSG1RN 
HP 950-951XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K1KCYD6 

 

HP 952XL Black (K) https://www.amazon.com/dp/B07D96DJQ4
HP 952XL Black 2-Pack (KK) https://www.amazon.com/dp/B07D99QZZB 
HP 952XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1ZTR7B 
HP 952XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07JNQWVYK 
HP 952XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07JMG5164 
HP 952XL Cyan https://www.amazon.com/dp/B07D993RY3 
HP 952XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H38GZ37 
HP 952XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB8W5BK 
HP 952XL Magenta https://www.amazon.com/dp/B07D97R3CH 
HP 952XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H38SFGK 
HP 952XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB9V8M9 
HP 952XL Yellow https://www.amazon.com/dp/B07D98KQ9V
HP 952XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H39V8G1 
HP 952XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HBBN2HY 
HP 952XL 3-Pack (CMY) https://www.amazon.com/dp/B07D996T6B 
HP 952XL 4-Pack (CMYK) https://www.amazon.com/dp/B07D98K7KG 
HP 952XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K4XWVTW 
HP 952XL 12-Pack (CMYK) https://www.amazon.com/dp/B07K512Y3M 
HP 952XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K4ZKM1P 

 

 

 

 

 

 

 

 

 

 

 

Help Out Your Friends...Email this to someoneShare on FacebookTweet about this on TwitterShare on RedditShare on LinkedInShare on Google+