Ink Cartridge Refill Help Center

HP 970, 971 Quick Tips & Ink Cartridge Errors


For refilled HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “cartridge missing or damaged”, “cartridge problem”, “cartridge depleted”, etc., there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally.  Click on the link below; this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here

NOTE: We suggest you disable the receipt of any future auto-updates, click here for instructions:

Why did HP do this?

See ACTIONABLE INTELLIGENCE Report, Sept. 15 2017 — Is HP up to Its Same Old Firmware Tricks? 

See ACTIONABLE INTELLIGENCE Report, Oct 13, 2017 —  HP Shares Insight into What It Is—and Isn’t—Doing with Dynamic Security in Its Inkjet Printer Firmware


NORMAL Cartridge Alerts

1) Upon installation of a refilled HP 970, 970XL, 971 & 971XL ink cartridge you will observe various ‘Used’, ‘Counterfeit’ & ‘Non-HP’ alert messages. Choose ‘Yes’, ‘Continue’ and/or ‘OK’ to bypass the various nuisance alerts. This will enable normal print operations.


Cartridge Installation

Insert the refilled HP 970, 971, 970XL, 971XL ink cartridge into your printer.HP-970-971-cartridges_sm

HP Officejet Pro X__Ink removal








Usage Tips

Your printer/computer may display an ink alert message, such as “Non-HP Cartridge(s)” or “Non-Genuine Cartridge” immediately following refilled cartridge installation. Press proceed/continue/accept/yes/OK to dismiss this prompt.



For cartridge error messages which prevent printing (including blinking power/exclamation light), from the menu above, select your printer model series to diagnose further.

Keep a spare set of cartridges, for convenience.  As an in-printer cartridge is depleted, remove it for refill.  Insert the spare into the printer and save the refill as the next spare.

Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics




HP 970, 971 Compatible Printers 

HP OfficeJet Pro X476dn MFP Printer

HP OfficeJet Pro X476dw MFP Printer

HP OfficeJet Pro X576dn MFP Printer

HP OfficeJet Pro X576dw MFP Printer

HP OfficeJet Pro X451dn Printer

HP OfficeJet Pro X451dw Printer

HP OfficeJet Pro X551dw Printer

CAUTION: It is suggested you avoid purchasing ‘compatible/clone’ ink cartridges as they can be quite problematic. The smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible/clone cartridges are typically purchased on-line (i.e  sold under a different label than HP) and is essentially a “knock-off” ink cartridge of the HP original/genuine ink cartridge. For the best refilling experience, only use HP original/genuine ink tanks which clearly display the HP trademark logo or ‘remanufactured’ HP original ink cartridges which have been cleaned, refilled and tested for proper performance.

HP 970-971 cartridges in printerFor all other questions please feel free to contact us:

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