Ink Cartridge Refill Help Center

What to Expect When Refilling Ink Cartridges

Thank you for choosing inkjet cartridge refilling; a service that combines quality, value, and sustainability. Refilling your cartridge(s) is easy, and does not void or impact your printer’s warranty; for more information click here.Cartridge-collage_Inkjet411-site-2014_sm

NOTE:  Customers may experience “alerts” when using refilled cartridges. These nuisance messages are simply deterrents created by manufacturers and should be bypassed by pressing “OK”, “proceed”, “continue”, “accept”, etc.










HP 952, 952XL Cartridge Lock-Out: Bypass Instructions

HP 902, 902XL Cartridge Lock-Out: Bypass Instructions 


3-Steps to Install Your Refilled Cartridge:

  1. Remove cartridge storage clip or cap (if applicable).
  2. Insert cartridge into printer.
  3. Press ‘Ok’, ‘yes’, ‘close’, ,dismiss’, continue’, etc. to bypass any nuisance messages. For select Canon cartridge ‘ink out/empty’ errors, see table below.

Resources and Recommendations:

  • Stop the process if an “Unrecognized Cartridge”, “Cartridge Error”, or “Replace Cartridge” message appears. Please return the cartridge to your ink refill store for evaluation.
  • We recommend that you keep a spare set of cartridges for convenience.


Refilled Cartridge Troubleshooting Table:



For refilled HP 934/935, HP 950/951 or HP 970/971 ink cartridge series printer models which display printer/cartridge error messages such as “cartridge missing or damaged”, “cartridge problem”, “cartridge depleted”, etc., and printing is not permitted, there is a new printer firmware update available for your printer model which will enable refilled ink cartridges to function normally (released Sept. 19, 2017).  Click on the link below; this will explain the issue & offer a printer firmware download to fix the issue and allow you to continue using refilled ink cartridges: click here


Don’t know your cartridge number? Click here to check:

Printer Cartridge Help Finder


To find the nearest ink refill center near you…

Worldwide Ink Refill Store Locator


Unofficially Supported Cartridges



To check ink refill pricing at a major retailer near you, click here.



CAUTION: It is suggested you avoid purchasing ‘clone’ or ‘compatible’ ink cartridges as they can be quite problematic. The smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Clone & compatible ink cartridges are typically purchased on-line (i.e  sold under a different label than the OEM) and is essentially a “knock-off” ink cartridge of the original/genuine ink cartridge. For the best refilling experience, only use original/genuine ink tanks or remanufactured cartridges which have been cleaned, refilled and tested for proper performance.





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