Ink Cartridge Refill Help Center

HP 363 & 363XL Ink Cartridge Errors

Usage Tips00_HP 02 Cartridge Set_small

Your printer/computer may display an ink alert message, such as “non-genuine cartridge” following HP 363 or 363XL cartridge installation. Press proceed/continue/accept/yes/OK to dismiss this prompt.

If any streaks or missing colors appear on prints, initiate a “Clean Printhead” procedure, via the printer/computer cartridge maintenance menu.

If an “Unrecognized cartridge”, “Cartridge problem” or “Missing or Damaged” message appears, remove the cartridge and verify the cartridge is in the correct slot and is installed right side up with the green circuit board (chip) on the right side of the cartridge. Also inspect the cartridge’s smart chip contacts to ensure the electrical contacts are clean.

HP02 Smart Chip2_small2

If an “Unrecognized cartridge”, “Cartridge problem” or “Expired ink” message continues to be observed, return the cartridge to your ink refiller to have the cartridge re-programmed and weighed.

Cartridge Errors (Y missing-LC problem)_1

“Out of Ink” Message Displayed

1) Assuming the cartridge chip has been replaced/reprogrammed, then this ink level alert may be a printer defect and not a cartridge issue.

2) Reset the printer by unplugging the power cable from the back of printer. Hold down number 9 & # key, plug in the power and turn the printer on. Printer will reset it self.

3) Follow the instruction from printer LCD to complete the start up routine. This is a one time reset for this printer.

4) Refer to advanced printer diagnostics below.


If you continue to observe “Missing or Damaged” error messages following HP 363 or 363XL chip replacement a second time, and possibly an accompanying “Ink System Failure” message, then either the printer needs to be re-initialized/reset (see instructions below), or the permanent built-in PRINTHEAD may be at END OF LIFE*


If you receive the ‘CARTRIDGE NOT INTENDED FOR USE IN THIS PRINTER’ / ‘INCORRECT INK CARTRIDGES INSTALLED’ error messages, please verify you are not using HP 363 ink cartridges with the following serial numbers (these are ‘one time use only cartridges’ that are intended to be used once during the initial printer setup – you will need to dispose them as they can no longer be used): C9338, C9339, C9340, C9341, C9357, C9358


Keep a spare set of cartridges, for convenience.  As an in-printer cartridge is depleted, remove it for refill.  Insert the spare into the printer and save the refill as the next spare.


Advanced HP Printer Diagnostics

To evaluate HP 363 ink nozzle and electrical performance of the printer’s built-in printhead, click here:

HP Photosmart C5100 D6100 C6200 D7000 8000 Printers (Without 1-9 Keypad)


HP Photosmart 3000 C6100 C7200 & PSC 7280 Printers (With 1-9 Keypad)


For other error messages and/or to view additional diagnostics test procedures, click here:

HP Printer Diagnostics


HP 363 & 363XL Ink Cartridge Refilling & Care Tips:

*The permanent built-in electronic PRINTHEAD (pictured below), which the ink cartridges plug into within the carriage, is responsible for pulling ink from the 6 ink cartridges and fires ink drops onto the page, will eventually fail over time (maximum rated life is 41,000 pages, but average customer life expectancy is approximately 16,000 pages).  This is primarily based on a combination of total printed pages (rated duty cycle) vs. image content and printing frequency. Dry firing, where one particular color is not printing, can significantly increase the chances of a permanent printhead failure.

HP 02 Printhead_sm


The built-in PRINTHEAD will eventually fail over time with usage and age (not replaceable).

Possible Printhead Failure? 


HP HP 363 & 363XL ink series Compatible Printers:  

HP PhotoSmart C5100, PhotoSmart C5140, PhotoSmart C5150, PhotoSmart C5175, PhotoSmart C5180, PhotoSmart C5183, PhotoSmart C5185, PhotoSmart C5188, PhotoSmart C5190, PhotoSmart C6100, PhotoSmart C6150 PhotoSmart C6175, PhotoSmart C6180, PhotoSmart C6183, PhotoSmart C6185, PhotoSmart C6188, PhotoSmart C6200,  PhotoSmart C6240, PhotoSmart C6250, PhotoSmart C6270, PhotoSmart C6275, PhotoSmart C6280, PhotoSmart C6283, PhotoSmart C6285, PhotoSmart C6286, PhotoSmart C6288, PhotoSmart C7150, PhotoSmart C7180, PhotoSmart C7200, PhotoSmart C7250, PhotoSmart C7275, PhotoSmart C7280, PhotoSmart C7283, PhotoSmart C7288, PhotoSmart C8150, PhotoSmart C8180, PhotoSmart C8183, PhotoSmart D6160, PhotoSmart D7145, PhotoSmart D7155, PhotoSmart D7160, PhotoSmart D7168, PhotoSmart D7245, PhotoSmart D7255, PhotoSmart D7260,  PhotoSmart D7263, PhotoSmart D7268, PhotoSmart D7345, PhotoSmart D7355, PhotoSmart D7360, PhotoSmart D7460, PhotoSmart 3110, PhotoSmart 3210, PhotoSmart 3210v, PhotoSmart 3210xi, PhotoSmart 3310, PhotoSmart 3310x, PhotoSmart 8250



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