Ink Cartridge Refill Help Center

HP 952 Cartridge Errors

NORMAL Cartridge Alerts

Upon installation of a refilled HP 952, 952XL & 956XL ink cartridge you may initially observe either a Used HP Cartridges“, “Counterfeit Cartridges and/or “Non-genuine ink cartridge installed” alert messages. Choose ‘Yes’, ‘Continue’ and/or ‘OK’ to bypass the various nuisance alerts. This will enable normal print operations and prevent future nuisance messages from appearing.

HP 564_Used HP Cartridges Installed_sm



ABNORMAL Cartridge Errors

For HP 952, 952XL cartridge errors such as “Cartridge Problem”, “Missing or damaged”, “Cartridge Error”, “The following cartridges are not intended for use in this Printer”, etc. then the printer is not recognizing the cartridge’s ‘smart chip’ which is affixed to the rear side of cartridge or is not properly locking the cartridge into the printer’s PRINTHEAD assembly.

It is first suggested to remove all ink cartridges from the printer and slowly re-install each cartridge, ensuring each ‘clicks’ into place properly.



Printhead Function & Failure Diagnostics





1. The chip has poor connectivity with the printer (i.e. possible ink residue on chip contacts – thoroughly clean chip’s surfaces with a damp towel).

2. The chip has been incorrectly placed onto the cartridge by the refiller (i.e. slipped to one side or installed upside down).





3. Cartridge alert messages may also be caused by an incorrect chip version installation (i.e. yellow chip placed onto a black ink cartridge, etc.) or the chip is incompatible with your printer model.  You can ask your refiller to verify chip positioning and that the correct chip type and color were installed.



4. If the cartridge error still cannot be resolved then carefully inspect the cartridge’s chip for mis-alignment or scratches on the chip surface (i.e. refer to example scratch shown in chip below). If this condition is present we suggest you return the suspect cartridge to your ink refiller for chip evaluation and/or replacement.











ADVANCED ERROR TROUBLESHOOTING (chip has already been replaced)
If you have already returned to your refill store and received a 2nd replacement chip on ALL REFILLED INK CARTRIDGES, but the problem persists, then there are additional causes for this type of failure.  See below.
The internal built-in PRINTHEAD may have bent or damaged contact pins (the ink cartridges plug into the PRINTHEAD). Remove ink cartridge and inspect internal PRINTHEAD contact pins for visible damage (i.e. pushed in pins or broken pins – see photo below). When this problem occurs typically you will observe the error message “Missing or Damaged Cartridge”, though other ‘damaged’ messages may be observed (i.e.  “Ink Cartridge Failure”, “Cartridge Damaged”, or “The following cartridges are not intended for use in this Printer”) may appear depending on your specific printer model.


While the PRINTHEAD pins can be ‘carefully’ bent back into position using a very small flat head screwdriver (i.e. using eyeglass screwdriver or similar), the PRINTHEAD may need to be replaced with a new one if pin damaged is too severe.


How an Inkjet Printhead Works (4, 5 & 6 Ink Cartridge Printers):


Printhead Life

The built-in PRINTHEAD will eventually fail over time with usage and age (may or may not be replaceable depending on printer model – see User Manual)

Possible Printhead Failure? 



Advanced Printer Diagnostics

To view advanced diagnostics tests for your HP printer, click here:

HP Printer Diagnostics



NOTE: A compatible (clone) ink cartridge can be problematic; the embedded smart chip may not provide reliable printer-cartridge connectivity once installed. Compatible/clone cartridges are typically purchased on-line or at select retailers (i.e  sold under a different label than the regular HP cartridge packaging and are typically manufactured overseas) and is essentially a “clone” of the HP original/genuine ink cartridge (if cartridge is original/genuine then the HP logo will be displayed on the side label of the ink cartridge). For the best refilling experience, only use HP original/genuine ink tanks which display the HP trademark/logo. NOTE: Our Retail ink refill labs will NOT refill non-genuine HP 952, 952XL or 956XL ink tanks.


For all other questions please feel free to contact us:

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