Remove the protective orange cap and insert the HP 902 or HP 902XL (high capacity) ink cartridge into your printer.
NOTE: “Non-Genuine cartridge” alerts are COMPLETELY NORMAL for all HP 902, 902XL ink cartridges which have been refilled and have had new smart chips installed! While at first this may be an unusual workflow, it does allow print operations to proceed normally.
Additional alert messages, such as “Counterfeit cartridge” and”Fraud cartridge” may also be displayed. Press ‘OK’ or ‘Dismiss’ to bypass these alerts.
If any streaks or missing colors appear on prints, initiate a “Clean Printhead” procedure (once or twice), via the your printer’s control panel ‘Setup’-‘Tools’ menu.
Still Missing Colors? – allow 24-48 hours for cartridge foam to fully absorb ink:
If, after following several attempted ‘Clean Printhead’ actions, select colors do not recover, then allow the newly refilled cartridge sit upright and idle in the printer (or with storage caps installed if cartridges are not yet installed), for at least 36 hours (i.e. do not use printer during this time). Quite often HP 902 or HP 902XL ink cartridges which have been allowed to dry out (or select colors were allowed to run completely empty during normal printing usage) will be problematic immediately following ink refilling – you will need to allow cartridge foam (ink port at base of suspect ink cartridge) to fully absorb the ink – unfortunately this typically takes 24 – 48 hours.
To verify all colors are firing properly, print a Self Test page or Print Quality Report under the tools or maintenance menu. You may also select an Inkjet411 test print by clicking the button below:
A normal looking Print Quality Report (i.e. internal printer test) is pictured below:
Printer Model Troubleshooting:
HP OfficeJet 6951 Printer, HP OfficeJet 6954 Printer, HP OfficeJet 6962 Printer, HP OfficeJet Pro 6968 Printer, HP OfficeJet Pro 6970 Printer, HP OfficeJet Pro 6975 Printer, HP OfficeJet Pro 6978 Printer,
If print quality issues persist then cleaning of the built-in PRINTHEAD may be required (only applies to printers with a customer-removable PRINTHEAD assembly).
If all colors are printing but you observe cross-contamination (colors appear to bleed onto each other), then it is suggested to clean the service station. If you cannot identify which color cartridge is empty, print a test page via: 1) your printer control panel or 2) via the ‘Test Prints’ button below. A faded/missing color indicates empty.
Keep a spare set of cartridges, for convenience. As an in-printer cartridge is depleted, remove it for refill. Insert the spare into the printer and save the refill as the next spare.
For refilled HP 902 cartridges which are not in use, ensure the orange protective cap is securely attached to bottom of cartridge to prevent cartridge from drying out.
To view advanced diagnostics tests for your printer, click here:
NOTE: A compatible, remanufactured or re-branded ink cartridge can be problematic as the smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible cartridges are typically purchased on-line or at select retailers (i.e sold under a different label than the regular HP cartridge packaging) and is essentially a “remanufactured tank” of the HP original/genuine ink cartridge. For the best refilling experience, only use HP original/genuine ink tanks.