NOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for HP 901 and 901XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.
Following HP 901 (901XL) ink refilling, the printer cannot track the ink levels. The ink level indicator will falsely signal as empty. In many cases nuisance alert messages may also be displayed in conjunction with low ink alert messages, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade. Nuisance (annoyance) messages include:
“Counterfeit Cartridge”, “Depleted Cartridge”, “Refilled Cartridge”, “Non-Genuine Ink Cartridge”, etc.
HP Nuisance Alert Messages
HP Alert Escalation:
Following installation of a refilled ink cartridge, you will likely observe an escalation of the cartridge alerts at the host computer (i.e. HP Solution Center software); it is suggested to just ignore the messages by either waiting until all the messages are displayed (approx. 1 minute) or by clicking ‘OK’ or ‘Dismiss’ as each alert message is displayed.
If the printer/software prompts you to align the cartridge, it is strongly suggested that you perform the alignment at the printer’s control panel (i.e. select ‘Ok’) instead of using the HP Solution Center software as this often fails when using refilled ink cartridges. You may have to depress the printer’s ‘OK’ (or resume/scan/copy depending on printer model) button up to 6 times to bypass the various internal alerts to allow scanning.
NOTE: You may not ‘Cancel’ (X) the alignment page until you press “OK” to start alignment. You may then cancel the alignment just prior to when actual scanning occurs; printer will default to the previously stored scanned settings. If the alignment page still fails to print then the cartridge may have an internal performance issue, confirm ink cartridge’s electrical health by selecting your printer model under ‘Solve My Problem’ above. As applicable, refer to ‘Cartridge Health Diagnostics’ video.
HP Officejet J4500 J4600 4500 Printers – HP 901 Low Ink Warnings:
General Printing & Cartridge Tips (select printer model):
HP Officejet 4500 Printer: https://www.youtube.com/watch?v=W7IZivKXQZQ
HP Officejet J4680c Printer: https://www.youtube.com/watch?v=etZLvIRJq5g
HP Officejet J4680 Printer: https://www.youtube.com/watch?v=rT1lbtbyMtM
HP Officejet J4660 Printer: https://www.youtube.com/watch?v=wgZbRneZW88
HP Officejet J4624 Printer: https://www.youtube.com/watch?v=H2ggGWBkXHw
HP Officejet J4580 Printer: https://www.youtube.com/watch?v=IE6q7Gk7xus
HP Officejet J4540 Printer: https://www.youtube.com/watch?v=aKnqscpBTFg
HP Officejet J4550 Printer: https://www.youtube.com/watch?v=nPbmxV1g7bw
HP Officejet J4524 Printer: https://www.youtube.com/watch?v=c1QcufyEKMI
HP Officejet 4500 (G510a) Printer: https://www.youtube.com/watch?v=qI_5GjEmOvU
HP Officejet 4500 (G510g) Printer: https://www.youtube.com/watch?v=krUFs6-JGt0
HP Officejet 4500 (G510n) Printer: https://www.youtube.com/watch?v=1ncO1dP_l6o
HP Deskjet P2500 Printer: https://www.youtube.com/watch?v=ZAU349nVEMY
To view advanced diagnostics tests for your printer, click here: