Ink Cartridge Refill Help Center

HP 63, 63XL Ink Cartridge Quick Tips

Cartridge InstallationHP-63-Cartridges_sm

Remove temporary protective storage clip and insert HP 63, 63XL ink cartridge into your printer.

Retain the storage clip; use it on cartridge after it becomes empty as you return it for refill.

Clip Removal and Caution2


Usage Tips

0_Very-Low-Ink-MessageNOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 63 and HP 63XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.  Select ‘Ok’ to bypass “Low Ink” messages.







HP 63 & 63XL Low Ink & Cartridge Errors:


Your printer/computer may display an ink alert message, such as “Non-HP Cartridge(s)” or “Non-Genuine Cartridge”. Press proceed/continue/accept/yes/OK to dismiss this prompt. If the computer displays the following message, select ‘No’ to bypass warning prompt.


If a “Non-HP Cartridge(s)” message, or similar message, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.

Ink Cartridge & Service Station Cleaning



After refills, the printer cannot track the ink level.  The ink level indicator will falsely signal empty. In many cases, additional nuisance messages may also appear – this is normal. Bypass all low ink warnings and additional nuisance alert messages.

Nuisance Flowchart_HP IPH Cartridges


If the printer/software prompts you to align the cartridge, perform the alignment at the printer’s control panel. You may need to press ‘OK’ (or resume/copy) up to six times to initiate the scanner.

Continue to print until the print quality fades.

For cartridge error messages which prevent printing (including blinking power/exclamation light), from the menu above, select your printer model series to diagnose further.

Keep a spare set of cartridges, for convenience.  As an in-printer cartridge is depleted, remove it for refill.  Insert the spare into the printer and save the refill as the next spare.


Printer Tips (select your printer model):

HP Deskjet 1110 PrinterHP Deskjet 1112 PrinterHP Deskjet 2130 PrinterHP Deskjet 2132 PrinterHP Deskjet 3630 PrinterHP Deskjet 3632 PrinterHP ENVY 4512 PrinterHP ENVY 4520 PrinterHP Officejet 3830 PrinterHP Officejet 4650 Printer


Ink Refilling & Cartridge Care Tips – Everything you need to know: 


Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics




HP 63 & HP 63XL Ink Cartridges — Premium Inkjet Cartridge Refill Service


HP 63 Ink Cartridge Series Printer Tips: 


HP 63 ‘Protected Cartridge’ Error Resolutions: 

For all other questions please feel free to contact us:

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