Ink Cartridge Refill Help Center
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HP 932, 933, 932XL, 933XL ” Missing or Damaged Cartridge ” Errors

For the printer/cartridge error message “One or more cartridges may be missing or damaged” or “missing or damaged cartridge” then either the chip has poor connectivity with the printer (i.e. possible ink residue on chip contacts – thoroughly clean chip’s surfaces with a damp towel) or the chip has been incorrectly placed onto the cartridge by the refiller (i.e. slipped to one side or installed upside down).  “Missing or Damaged” alerts can also be caused by an incorrect chip version installation (i.e. Standard chip vs. XL chip).  You can ask your ink refiller to verify chip positioning and that the correct chip type and color was installed.

Missing-Damaged-Error-Message_collage_small

 

 

Chip-ComparisonsNOTE 1: Your ink refiller (i.e. Costco, Fry’s Electronics, Sams Club, University bookstore, etc.) should have installed a new replacement chip (green in color) onto the refilled cartridge(s) – see pictures below.  If the smart chip is missing then return to your refiller for replacement chip installation.

NOTE 2: HP 932, 933, 932XL, 933XL ink cartridges which have new replacement chips attached to base of cartridge do provide ink level tracking but will give one simple nuisance message (i.e. “Non-genuine ink cartridge installed”, etc.) following initial cartridge installation. You may simply clear the message by pressing Ok.

NOTE 3: Verify the cartridge’s smart chip is positioned properly as shown below and ensure gold contacts are thoroughly clean with no visible damage to chip surfaces. Thoroughly clean with lint free towel and isopropyl alcohol as necessary.

Replacement-Chip

 

“MISSING OR DAMAGED CARTRIDGE” ERROR CAUSES (chip has already been replaced)
If you have already returned to your refill store and received a 2nd replacement chip, but the problem persists, then there are additional causes for this type of failure.  See below.

1) The internal built-in PRINTHEAD may have bent or damaged contact pins (the ink cartridges plug into the PRINTHEAD). Remove ink cartridge and inspect internal PRINTHEAD contact pins for visible damage (i.e. pushed in pins or broken pins – see photo below). When this problem occurs typically you will observe the error message “Missing or Damaged Cartridge”, though other ‘damaged’ messages may be observed (i.e.  “Ink Cartridge Failure”, “Cartridge Damaged”, or “The following cartridges are not intended for use in this Printer”) may appear depending on your specific printer model.

HP-950-951-Damaged-Printhead-Pins_sm

2) While the PRINTHEAD pins can be ‘carefully’ bent back into position using a very small flat head screwdriver (i.e. using eyeglass screwdriver or similar), the PRINTHEAD may need to be replaced with a new one if pin damaged is too severe. A replacement HP 932-933 PRINTHEAD (genuine part) can be ordered from Amazon.com

NOTE: In select HP Officejet printer models (i.e. HP Officejet 6100 series), removal and replacement of the PRINTHEAD can be difficult as the printer will need to be partially disassembled.

HP-950-951-Printhead_sm

 

 

How an Inkjet Printhead Works (4, 5 & 6 Ink Cartridge Printers):

 

Printhead Life

The built-in PRINTHEAD will eventually fail over time with usage and age (may or may not be replaceable depending on printer model – see User Manual)

Possible Printhead Failure? 

 

To learn more about Printhead Function & Failure conditions, please select your printer model:

HP OfficeJet 6100 eAIO Printer ( N611a ),  HP OfficeJet 6600 eAIO Printer ( H711a ),  HP OfficeJet 6600 e-All-in-One Printer ( H711g ),  HP OfficeJet 6700 Premium eAIO ( H711n )HP  OfficeJet 7110 Wide Format ePrinter ( H812a )HP OfficeJet 7610 Wide Format e-All-in-One ( CR769A ).

 

Advanced Printer Diagnostics

To view advanced diagnostics tests for your HP printer, click here:

HP Printer Diagnostics

 

HP 932/933 ink-series printer models: 

 

 

 

To find the nearest ink refill center near you…

Worldwide Ink Refill Store Locator

 

 

 

 

 

Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled/remanufactured HP 932/933 (HP 932XL/933XL) or HP 950/951 (HP 950XL/951XL) ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (USA residents only).  These ink cartridges also provide ink level monitoring as the rear flex cable with embedded acumen chip is replaced with a new one. BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout: https://www.inkplicity.com/

 

 

HP 932/933 (HP 932XL/933XL) and HP 950/951 (HP 950XL/951XL) refilled/remanufactured ink cartridges (made in the USA!) are also available directly via Amazon:

 

HP 932XL Black (K) https://www.amazon.com/dp/B074YYWPD3 
HP 932XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBL4682 
HP 932XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1YFYZ6 
HP 932XL Black 3-Pack (3K) https://www.amazon.com/dp/B07H1YFYZ6 
HP 933XL Cyan (C) https://www.amazon.com/dp/B074Y56CGB 
HP 933XL Magenta (M) https://www.amazon.com/dp/B074YX2DCG 
HP 933XL Yellow (Y) https://www.amazon.com/dp/B074YFH84W 
HP 933XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBHCNW6 
HP 932XL-933XL 4-Pack (CMYK) https://www.amazon.com/dp/B074Z11Z5J 
HP 933XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H2PS5JB 
HP 933XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H2P2T6Q 
HP 933XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H2RF133 
HP 933XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07H9KXSKK 
HP 933XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07H9L2SNJ 
HP 933XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07H9JQ5V1 
HP 950XL Black (K) https://www.amazon.com/dp/B074YX2DGS 
HP 950XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GBJNX39 
HP 950XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07H1W5VSM 
HP 950XL Black 5-Pack (KKKKK) https://www.amazon.com/dp/B07K16W5ZM 
HP 950XL Black 10-Pack (KKKKKKKKKK) https://www.amazon.com/dp/B07K1KHD66 
HP 951XL Cyan https://www.amazon.com/dp/B074Z3GHX8 
HP 951XL Cyan 2-Pack (CC) https://www.amazon.com/dp/B07H36BBM3 
HP 951XL Cyan 3-Pack (CCC) https://www.amazon.com/dp/B07HB6YHVG 
HP 951XL Magenta https://www.amazon.com/dp/B074YYLKX9 
HP 951XL Magenta 2-Pack (MM) https://www.amazon.com/dp/B07H39KGBZ 
HP 951XL Magenta 3-Pack (MMM) https://www.amazon.com/dp/B07HB7FQDZ 
HP 951XL Yellow https://www.amazon.com/dp/B074YZSVVK 
HP 951XL Yellow 2-Pack (YY) https://www.amazon.com/dp/B07H37BSRD 
HP 951XL Yellow 3-Pack (YYY) https://www.amazon.com/dp/B07HB875NK 
HP 951XL 3-Pack (CMY) https://www.amazon.com/dp/B07GBKFL2K 
HP 950-951XL 4-Pack (CMYK) https://www.amazon.com/dp/B074YY459Z 
HP 950-951XL 8-Pack (CMYK) https://www.amazon.com/dp/B07K1LJRLS 
HP 950-951XL 12-Pack (CMYK) https://www.amazon.com/dp/B07JZSG1RN 
HP 950-951XL 16-Pack (CMYK) https://www.amazon.com/dp/B07K1KCYD6 

 

 

 

 

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