Ink Cartridge Refill Help Center

HP 62, 62XL Quick Tips

HP-62-CartridgesCartridge Installation

Remove temporary protective storage clip and insert HP 62, 62XL ink cartridge into your printer.

Retain the storage clip; use it on cartridge after it becomes empty as you return it for refill.

Clip Removal and Caution2



Usage Tips

0_Very-Low-Ink-MessageNOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 62, 62XL ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. Select ‘Ok’ to bypass “Low Ink” messages.






Your printer/computer may display an ink alert message, such as “Non-HP Cartridge(s)” or “Non-Genuine Cartridge”. Press proceed/continue/accept/yes/OK to dismiss this prompt.

If the computer displays the following message, select ‘No’ to bypass warning prompt.


If a “Non-HP Cartridge(s)” message, or similar message, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). Refer to HP 62 Ink Cartridge Errors page to diagnose further. If the problem persists then return cartridge to your refiller for analysis.

Ink Cartridge & Service Station Cleaning



After refills, the printer cannot track the ink level.  The ink level indicator will falsely signal empty. In many cases, additional nuisance messages may also appear – this is normal. Bypass all low ink warnings and additional nuisance alert messages.

Nuisance Flowchart_HP IPH Cartridges


If the printer/software prompts you to align the cartridge, perform the alignment at the printer’s control panel. You may need to press ‘OK’ (or resume/copy) up to six times to initiate the scanner.

Continue to print until the print quality fades.

For cartridge error messages which prevent printing (including blinking power/exclamation light), from the menu above, select your printer model series to diagnose further.

Keep a spare set of cartridges, for convenience.  As an in-printer cartridge is depleted, remove it for refill.  Insert the spare into the printer and save the refill as the next spare.


Ink Refilling & Cartridge Care Tips – Everything you need to know: 


Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics




Refill Center Locations: 

HP Ink Refill Services



HP 62 & HP 62XL Ink Cartridges — Premium Inkjet Cartridge Refill Service


HP 62, 62XL Compatible Printers (select printer model):  

HP ENVY 5640,  HP ENVY 5660HP ENVY 5665HP ENVY 7640HP ENVY 7645, HP ENVY 8000, HP ENVY 8005HP Officejet 5740HP Officejet 5742HP Officejet 5745HP Officejet 8040HP Officejet 8045



Common Low Ink Warnings & Alerts (select printer model):  

HP ENVY 5640,  HP ENVY 5660HP ENVY 5665HP ENVY 7640HP ENVY 7645, HP ENVY 8000, HP ENVY 8005HP Officejet 5740HP Officejet 5742HP Officejet 5745HP Officejet 8040HP Officejet 8045



HP 62 ‘Cartridge Problem’ or ‘Incompatible Cartridge’ Error Troubleshooting:  


HP 62 ‘Protected Cartridge’ Error Troubleshooting:


Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled, remanufactured HP 62 ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (USA residents only).  These ink cartridges also provide ink level monitoring as the rear flex cable with embedded acumen chip is replaced with a new one. BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout:



HP 62 & 62XL refilled/remanufactured Ink Cartridges (made in the USA!) are also available directly via Amazon:

HP 62 Black (K) 
HP 62 Black 2-Pack (KK)
HP 62 Black 3-Pack (KKK) 
HP 62 Color (C) 
HP 62 Color 2-Pack (CC) 
HP 62 Black/Color 2-Pack (KC) 
HP 62 Black/Color 3-Pack (KKC) 
HP 62 Black/Color 5-Pack (KKKCC) 
HP 62 Black/Color 6-Pack (KKKKCC)
HP 62XL Black (K) 
HP 62XL Black 2-Pack (KK) 
HP 62XL Black 3-Pack (KKK) 
HP 62XL Color (C) 
HP 62XL Color 2-Pack (CC) 
HP 62XL Black/Color 2-Pack (KC) 
HP 62XL Black/Color 3-Pack (KKC) 
HP 62XL Black/Color 5-Pack (KKKCC) 
HP 62XL Black/Color 6-Pack (KKKKCC)



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