Ink Cartridge Refill Help Center
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HP 60, HP 61 Ink Cartridge Errors – Nuisance Messages

NOTE 1: Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 60 or HP 61 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.

HP-60s-n-61s_small

Following HP 60 or HP 61 ink refilling, the printer cannot track the ink levels. The ink level indicator will falsely signal as empty. In many cases nuisance alert messages may also be displayed in conjunction with low ink alert messages, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade. Nuisance (annoyance) messages include:

“Counterfeit Cartridge”, “Depleted Cartridge”, “Refilled Cartridge”, “Non-Genuine Ink Cartridge”, etc.

HP Nuisance Alert Messages

 

HP Alert Escalation:

Following installation of a refilled ink cartridge, you will likely observe an escalation of the cartridge alerts at the host computer (i.e. HP Solution Center software); it is suggested to just ignore the messages by either waiting until all the messages are displayed (approx. 1 minute) or by clicking ‘OK’ or ‘Dismiss’ as each alert message is displayed.

Nuisance Flowchart_HP IPH Cartridges

NOTE 2: If a “Non-HP Cartridge(s)” message, or similar message, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.

Ink Cartridge & Service Station Cleaning

HP60_ENVY-110_Unable-to-Bypass-Low-Ink-message

 

Alignment Page:

If the printer/software prompts you to align the cartridge, it is strongly suggested that you perform the alignment at the printer’s control panel (i.e. select ‘Ok’) instead of using the HP Solution Center software as this often fails when using refilled ink cartridges.  You may have to depress the printer’s ‘OK’ (or resume/scan/copy depending on printer model) button up to 6 times to bypass the various internal alerts to allow scanning.

HP IPH_Solution Center Alignment Workflow

 

NOTE 3: You may not ‘Cancel’ (X) the alignment  page until you press “OK” to start alignment.  You may then cancel the alignment just prior to when actual scanning occurs; printer will default to the previously stored scanned settings. If the alignment page still fails to print then the cartridge may have an internal performance issue, confirm ink cartridge’s electrical health by selecting your printer model under ‘Solve My Problem’ above.  Refer to ‘Cartridge Health Diagnostics’ (i.e. ‘Tap 41’) video for your printer model.

 

Advanced Diagnostics

To view advanced diagnostics tests for your printer model, click here:

HP Printer Diagnostics

 

 

Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Ink Cartridge & Service Station Cleaning

Partially Jetting Nozzles

 

 

 

HP 60 Printer Model Support:  

 

HP 61 Printer Model Support:  

 

 

Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled, remanufactured HP 60 or 61 ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (USA residents only). BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout: https://www.inkplicity.com/

 

 

HP 60 and 61 Series Ink Cartridges are also available directly via Amazon:

HP 60 Black (K) https://www.amazon.com/dp/B07GTC6WH5 
HP 60 Black 2-Pack (KK) https://www.amazon.com/dp/B07GTD6QGT 
HP 60 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY413WH 
HP 60 Color (C) https://www.amazon.com/dp/B07GTCHMMK 
HP 60 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KHHQ1 
HP 60 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GTT1ZSF 
HP 60 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GV4BVV7 
HP 60 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPP7S44 
HP 60XL Black (K) https://www.amazon.com/dp/B07GV53YMY 
HP 60XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GVPSKL1 
HP 60XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GZM3YR5 
HP 60XL Color (C) https://www.amazon.com/dp/B07GV5G546 
HP 60XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1MRDRZ 
HP 60XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GVRJ4PG
HP 60XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GVQ9VFL 
HP 60XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR9ZXF 

HP 61 Black (K)    https://www.amazon.com/dp/B07HDG14MF 
HP 61 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZNF4CY 
HP 61 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GXC9QG3 
HP 61 Color (C) https://www.amazon.com/dp/B07HDHGKX7 
HP 61 Color 2-Pack (CC) https://www.amazon.com/dp/B07H15MP6B 
HP 61 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZRGH1M 
HP 61 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZTHXYV 
HP 61 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPNM1GH
 
HP 61XL Black (K) https://www.amazon.com/dp/B074YY9SRX 
HP 61XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZMXYPR 
HP 61XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY2GGQJ 
HP 61XL Color (C) https://www.amazon.com/dp/B074Z5XQCC 
HP 61XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1N6PJF 
HP 61XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZP4L2T 
HP 61XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZMHFC2 
HP 61XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR2SZY 

 

 

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