NOTE 1: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 60 or HP 61 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.
Following HP 60 or HP 61 ink refilling, the printer cannot track the ink levels. The ink level indicator will falsely signal as empty. In many cases nuisance alert messages may also be displayed in conjunction with low ink alert messages, including ‘counterfeit cartridge’ or ‘non-genuine ink cartridge’…these are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should be able to continue with print operations until the print quality begins to fade. Nuisance (annoyance) messages include:
“Counterfeit Cartridge”, “Depleted Cartridge”, “Refilled Cartridge”, “Non-Genuine Ink Cartridge”, etc.
HP Nuisance Alert Messages
HP Alert Escalation:
Following installation of a refilled ink cartridge, you will likely observe an escalation of the cartridge alerts at the host computer (i.e. HP Solution Center software); it is suggested to just ignore the messages by either waiting until all the messages are displayed (approx. 1 minute) or by clicking ‘OK’ or ‘Dismiss’ as each alert message is displayed.
NOTE 2: If a “Non-HP Cartridge(s)” message, or similar message, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.
If the printer/software prompts you to align the cartridge, it is strongly suggested that you perform the alignment at the printer’s control panel (i.e. select ‘Ok’) instead of using the HP Solution Center software as this often fails when using refilled ink cartridges. You may have to depress the printer’s ‘OK’ (or resume/scan/copy depending on printer model) button up to 6 times to bypass the various internal alerts to allow scanning.
NOTE 3: You may not ‘Cancel’ (X) the alignment page until you press “OK” to start alignment. You may then cancel the alignment just prior to when actual scanning occurs; printer will default to the previously stored scanned settings. If the alignment page still fails to print then the cartridge may have an internal performance issue, confirm ink cartridge’s electrical health by selecting your printer model under ‘Solve My Problem’ above. Refer to ‘Cartridge Health Diagnostics’ (i.e. ‘Tap 41’) video for your printer model.
To view advanced diagnostics tests for your printer model, click here:
Poor Print Quality or Missing Colors:
If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.
HP 60 & 60XL Compatible Printers:
HP Deskjet D1660, HP Deskjet D1663, HP Deskjet D2530, HP Deskjet D2545, HP Deskjet D2560, HP Deskjet D2563, HP Deskjet D2566, HP Deskjet D2568, HP Deskjet D2645, HP Deskjet D2660, HP Deskjet D2663, HP Deskjet D2680, HP Deskjet F2400, HP Deskjet F2420, HP Deskjet F2423, HP Deskjet F2430, HP Deskjet F2480, HP Deskjet F2483, HP Deskjet F2488, HP Deskjet F2492, HP Deskjet F2493, HP Deskjet F4210, HP Deskjet F4213, HP Deskjet F4230, HP Deskjet F4235, HP Deskjet F4240, HP Deskjet F4250, HP Deskjet F4272, HP Deskjet F4273, HP Deskjet F4274, HP Deskjet F4275, HP Deskjet F4280, HP Deskjet F4283, HP Deskjet F4288, HP Deskjet F4292, HP Deskjet F4293, HP Deskjet F4400, HP Deskjet F4435, HP Deskjet F4440, HP Deskjet F4450, HP Deskjet F4480, HP Deskjet F4500, HP Deskjet F4580, HP ENVY 100 e-All-in-One, HP ENVY 100e-All-in-One D410b, HP ENVY 110 e-All-in-One D411a, HP ENVY 110 e-All-in-One D411b, HP ENVY 111 e-All-in-One D411d, HP ENVY 114 e-All-in-one D411c, HP ENVY 120, HP ENVY 121, HP PhotoSmart C4600, HP PhotoSmart C4610, HP PhotoSmart C4635, HP PhotoSmart C4640, HP PhotoSmart C4650, HP PhotoSmart C4680, HP PhotoSmart C4683, HP PhotoSmart C4685, HP PhotoSmart C4690, HP PhotoSmart C4700, HP PhotoSmart C4740, HP PhotoSmart C4750, HP PhotoSmart C4780, HP PhotoSmart C4783, HP PhotoSmart C4795, HP PhotoSmart C4799, HP PhotoSmart D110a
HP 61 & 61XL Compatible Printers (select your model):
HP Deskjet 1000, HP Deskjet 1010, HP Deskjet 1050, HP Deskjet 1051, HP Deskjet 1055, HP Deskjet 1056, HP Deskjet 2050, HP Deskjet 2510, HP Deskjet 2512, HP Deskjet 2540, HP Deskjet 3000, HP Deskjet 3050, HP Deskjet 3050A, HP Deskjet 3051A, HP DeskJet 3052A, HP Deskjet 3054, HP Deskjet 3056A, HP Deskjet 3510, HP DeskJet 3511, HP Deskjet 3512, HP Deskjet 3516, HP ENVY 4500 e-All-in-One, HP ENVY 5530 e-All-in-One, HP Officejet 2620, HP OfficeJet 4630, HP Officejet 4635
CAUTION: It is suggested you avoid purchasing ‘compatible’ ink cartridges as they can be quite problematic. The smart chip (at base of cartridge) may not provide reliable printer-cartridge connectivity once installed. Compatible cartridges are typically purchased on-line (i.e sold under a different label than HP) and is essentially a “knock-off” ink cartridge of the HP original/genuine ink cartridge. For the best refilling experience, only use HP original/genuine ink tanks or remanufactured HP cartridges which have been cleaned, refilled and tested for proper performance.