Ink Cartridge Refill Help Center
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HP 60, 60XL, 61, 61XL Ink Cartridge Errors

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NOTE 1: Empty”, “Low Ink”, “Out of Ink“, “? Marks“, “Counterfeit” and “Non-Genuine Cartridge”  alerts are COMPLETELY NORMAL for all HP 60, 60XL, 61 & 61XL black and color  ink cartridges which have been refilled!

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While at first this may be an unusual workflow, it does allow print operations to proceed.

 

NOTE 2: HP 61/301 Instant Ink Cartridges are NOT supported for refilling due to HP software lockout on any printer enrolled in HP’s Instant Ink program.

HP-61-301-Instant-Ink-Cartridges_on-white_smallest     

3 Types of Alert Messages:

Information Alerts. When a refilled ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Information Alerts2

– Nuisance Messages. After a refilled ink cartridge is detected it is normal to receive alerts such as ‘low on ink’, ‘counterfeit’, ‘used’, ‘fraud’, ‘refilled’, or ‘depleted’ cartridge. These my be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

Nuisance Messages2

NOTE: If a “Non-HP Cartridge(s)” or “Very Low on Ink”, or similar message cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.

Ink Cartridge & Service Station Cleaning

 

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– Severe Errors. When an ink cartridge has poor connectivity (between contacts and flex cable inside printer) or is suffering from marginal internal micro-electrical performance, you may observe error messages such as ‘incompatible cartridges’, ‘print cartridges error’, ‘cartridge missing or not detected’, ‘refer to documentation’, ‘cartridge in left/right slot is missing’, etc. In addition, the power light may be blinking while the error message is displayed. In some cases, errors can be cleared by removing and cleaning the ink cartridges and printer flex cable contacts. If not, then it is suggested to run the cartridge health diagnostics (‘tap 41’) check or perform a cartridge error bypass (available on select printer models) to confirm that the ink cartridge is damaged.

Severe Errors2

– Cartridge Electrical Failures. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed.

HP 61 Nozzle Plate_common problem areas2

– Cartridge Diagnostics. The cartridge’s electrical health can be verified by running the ‘Tap 41’ diagnostics at the printer’s control panel (NOTE: not available on all printer models).

Support Documentation:  HP 60 Problem Resolution   (PDF)

 

HP Nuisance Alert Messages

Following the installation of a refilled ink cartridge, nuisance or annoyance messages will typically be displayed after the initial ‘low ink’ or ‘non-genuine’ ink messages.

Low Ink Warnings and Other HP Cartridge Errors

Ink Refilling & Cartridge Care Tips – Everything you need to know: 

Common Error Messages

  • Blinking cartridge lights on the printer.
  • A message that says “Cartridge Missing or Not Detected”, “Incompatible Print Cartridge”, “Black/Color Cartridge Problem”, “Refer to printer documentation”, “Cartridge in Left/Right slot is not intended for use in this printer”, or similar, on your monitor or on the printer display.

 

Recommended Solutions

The contact between the ink cartridge and the printer must be clean for proper functioning.  If any dirt, ink or paper dust is on the contacts, the printer may indicate that the ink cartridge is bad.  To ensure a clean contact, follow the steps below:

Step 1: Remove and re-install the cartridge

Step 2: Clean the contacts on the printer and the ink cartridge

Ink Cartridge & Service Station Cleaning

Step 3: Run a self-test and/or re-set the printer. Refer to Printer Model page (if available) or HP Printer Diagnostics page from the selections above.

 

Advanced Diagnostics

To view advanced diagnostics tests for your printer, click here:

HP Printer Diagnostics

 

 

Poor Print Quality or Missing Colors:

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water flush may be necessary to recover all colors. Click here for instructions.

Ink Cartridge & Service Station Cleaning

Partially Jetting Nozzles

 

 

NOTE 1: Replacing the ink cartridge is the best way to verify cartridge/printer performance.

NOTE 2: All integrated ink cartridges being repeatedly refilled eventually do fail.  Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling.  Check for physical damage on the cartridge.  Look at the print cartridge and see if there are any cracks, tears or missing elements.  Any one of these can cause a failure.  In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.

 

 

 

HP 60 Printer Model Support:  

 

HP 61 Printer Model Support:  

 

 

Purchase Refilled Cartridges On-Line

If none of our retail ink refill centers are convenient for you and you would like to try a refilled, remanufactured HP 60 or 61 ink cartridge from our on-line web site, INKPLICITY, our ink cartridges have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $30 (USA residents only). BONUS – you can save an extra 15% by entering code ‘SAVE15’ into the coupon/code field during cart checkout: https://www.inkplicity.com/

 

 

HP 60 and 61 Series Ink Cartridges are also available directly via Amazon:

HP 60 Black (K) https://www.amazon.com/dp/B07GTC6WH5 
HP 60 Black 2-Pack (KK) https://www.amazon.com/dp/B07GTD6QGT 
HP 60 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY413WH 
HP 60 Color (C) https://www.amazon.com/dp/B07GTCHMMK 
HP 60 Color 2-Pack (CC) https://www.amazon.com/dp/B07H1KHHQ1 
HP 60 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GTT1ZSF 
HP 60 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GV4BVV7 
HP 60 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPP7S44 
HP 60XL Black (K) https://www.amazon.com/dp/B07GV53YMY 
HP 60XL Black 2-Pack (KK) https://www.amazon.com/dp/B07GVPSKL1 
HP 60XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GZM3YR5 
HP 60XL Color (C) https://www.amazon.com/dp/B07GV5G546 
HP 60XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1MRDRZ 
HP 60XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B07GVRJ4PG
HP 60XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B07GVQ9VFL 
HP 60XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR9ZXF 

HP 61 Black (K)    https://www.amazon.com/dp/B07HDG14MF 
HP 61 Black 2-Pack (KK) https://www.amazon.com/dp/B074ZNF4CY 
HP 61 Black 3-Pack (KKK) https://www.amazon.com/dp/B07GXC9QG3 
HP 61 Color (C) https://www.amazon.com/dp/B07HDHGKX7 
HP 61 Color 2-Pack (CC) https://www.amazon.com/dp/B07H15MP6B 
HP 61 Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZRGH1M 
HP 61 Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZTHXYV 
HP 61 Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPNM1GH
 
HP 61XL Black (K) https://www.amazon.com/dp/B074YY9SRX 
HP 61XL Black 2-Pack (KK) https://www.amazon.com/dp/B074ZMXYPR 
HP 61XL Black 3-Pack (KKK) https://www.amazon.com/dp/B07GY2GGQJ 
HP 61XL Color (C) https://www.amazon.com/dp/B074Z5XQCC 
HP 61XL Color 2-Pack (CC) https://www.amazon.com/dp/B07H1N6PJF 
HP 61XL Black/Color 2-Pack (KC) https://www.amazon.com/dp/B074ZP4L2T 
HP 61XL Black/Color 3-Pack (KKC) https://www.amazon.com/dp/B074ZMHFC2 
HP 61XL Black/Color 6-Pack (KKKKCC) https://www.amazon.com/dp/B07KPR2SZY 

 

 

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