NOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 93, 94, 95, 96, 97, 98, and 99 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.
Many of the HP 93, 94, 95, 96 and 97 ink cartridge alert and error messages you may encounter using refilled ink cartridges can typically be overcome using the steps provided below. However, in some cases a marginally performing cartridge might be considered faulty by the printer. In this event, HP Deskjet diagnostic test procedures have been provided to help you self-diagnose the cause of failure.
Cartridge Health Diagnostics Test (Tap 41) Procedure (refer to video below):
1. With printer power on, press and hold the POWER button.
2. Press the Cancel (X) button four (4) times.
3. Press the RESUME button (Down Arrow) once.
4. Release the POWER button.
5. A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. Refer to video below.
To view advanced diagnostics tests for your printer model, click here:
NOTE 1: Replacing the ink cartridge is the best way to verify cartridge/printer performance.
NOTE 2: All cartridges being repeatedly refilled eventually do fail. Some cartridges/printers may encounter an unavoidable mechanical or electrical failure which is unrelated to refilling. Check for physical damage on the cartridge. Look at the print cartridge and see if there are any cracks, tears or missing elements. Any one of these can cause a failure. In these cases, you will need to purchase a new cartridge and start the refill process again after it has run out.
If your ink cartridge suffered an electronic or physical failure or you are unable to find a refill store close to you may we suggest you try a remanufactured ink cartridge from our on-line web site. Our ink cartridges have a high reliability rating, come with a 1-year warranty and we provide free shipping for all orders above $20 (USA residents only).