Ink Cartridge Refill Help Center

Ink Cartridge Errors & Nuisance Messages

NOTE 1: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for most HP integrated ink cartridges which have been refilled!  While at first this may be an unusual workflow, it does allow print operations to proceed.

HP Nuisance Alert Messages – HP 21-99 & 901 Ink Cartridges


Following ink cartridge refilling, some printers may not be able to track the ink levels. In these cases, the ink level indicator can falsely signal as empty and nuisance alert messages may also be associated with low ink alert messages, including ‘counterfeit cartridge’ or ‘depleted ink cartridge’. With most HP Deskjet printers for example, the cascading progression from one alert to the next is a normal nuisance messaging workflow and may be ignored by pressing ‘Continue’, ‘Dismiss’ or ‘Ok’ with each displayed message.

Nuisance Flowchart_HP IPH Cartridges

Providing the printer is not experiencing a severe ink cartridge condition (i.e. internal micro-electronic damage), you should be able to continue with normal print operations until the print quality begins to fade. Samples of some severe HP ink cartridge errors are shown below; if you observe any of these messages then refer to ‘Solve My Problem’ selections above.

Severe Errors

NOTE 2: If an HP 60/61 “Non-HP Cartridge(s)” message, or similar message, cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridge’s electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.

Ink Cartridge & Service Station Cleaning



For more information on nuisance messaging please select your ink cartridge family from the drop-down menus above.



Printhead Life – All 4, 5, & 6 ink cartridge Printers: 

The replaceable or semi-permanent PRINTHEAD (or PRINTHEADs for HP88 & 940 ink-series printer models) will eventually fail over time with usage and age. Click here for more information.

Possible Printhead Failure? 


Advanced HP Printer Diagnostics

To view advanced diagnostics tests for your HP printer, click here:

HP Printer Diagnostics



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